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Jasonhc73
Posts: 3
Registered: ‎02-28-2012

Netflix doesn't work anymore.

What ever updates recently happened, it has made Netflix no longer able to stream for me. I have restarted everything. I can stream netflix just fine on my laptop.

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theslaz
Posts: 7
Registered: ‎10-07-2008

Re: Netflix doesn't work anymore.

I noticed that if you connect to Netfix via the Netflix app on the app  page, it works. If you try searching throught the movies through the Tv and Movies app with the home button.; it doesn't work! On my system that same to be the case!

Retired Logitech Employee / Moderator (Inactive)
loganlogitech
Posts: 54
Registered: ‎10-05-2010

Re: Netflix doesn't work anymore.

Hello Jasonhc73,

 

If you are still having issues streaming Netflix there are a few steps we can go through, Is this still an on going issue for you?

 

Cheers,

 

- Logan

Cheers,

Logan
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insuma
Posts: 1
Registered: ‎04-29-2012

Re: Netflix doesn't work anymore.

I have same problem netflix doesnt work 


loganlogitech wrote:

Hello Jasonhc73,

 

If you are still having issues streaming Netflix there are a few steps we can go through, Is this still an on going issue for you?

 

Cheers,

 

- Logan



loganlogitech wrote:

Hello Jasonhc73,

 

If you are still having issues streaming Netflix there are a few steps we can go through, Is this still an on going issue for you?

 

Cheers,

 

- Logan




Retired Logitech Employee / Moderator (Inactive)
loganlogitech
Posts: 54
Registered: ‎10-05-2010

Re: Netflix doesn't work anymore.

The issue relates back to the Netflix app DNS lookup, The app for the revue was modified for the Google TV platform and has a custom DNS lookup. The issue is that because of this different DNS lookup certain ISP's (interner Service Providers) such as AT&T in particular have incorrect information in their DNS Table causing them to route the Revue to the standard Netflix DNS as if you were using a PC or MAC etc. Because that is not the Google TV DNS setup registered on the Revue app Netflix crashes and requests you try again. This is why we suggest you assign a static connection because you are able to assign the correct initial and backup DNS lookup numbers (DNS1 = 8.8.8.8) and (DNS2 = 8.8.4.4) which will bypass the ISP settings.

Cheers,

Logan
Support Specialist
      
Product Support Page | Product Download Page | Phone Support | Product Manuals | Warranty Info | Rebate Status/Info
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.