Revue and Accessories

[jcl236]

Because I received no response from Logitech (except for them deleting my posts) providing a fix for this problem, I purchased a Sony Google TV. As I am sure all of you can guess, Netflix is not an issue. Netflix works perfectly and never stops playing in the middle of a movie. I was hoping at some point that Logitech would have posted a solution so I could use my revue in another room. It appeared that in logitechs last post on 3/24 they provide a solution, however, after following the steps provided, I noticed no difference. Less than a week later I am receiving the same "We are having trouble playing this video" error message. In that same post by logitech they claim that the Google software is to blame for the problems, where as on 2/16 they claimed that it was Netflix buffering causing the problem. As I said the Sony I have uses the same Google software and the same Netflix app, the only difference is the hardware. As much as I really wish Logitech would step up and do the right thing, the least they could do would be to apology and admit that the problems is with the hardware not try to pass the blame on to Netflix then Google. 

[BeastCompany]

Hello jcl236,

 Firstly, let me say that unless you say something that is not appropriate or say something offensive or post information that is misleading, only then would they remove your post. Lets step past that since it is of no use to anyone.

 In regards to netflix, there seem to be some kind of conflict with the app that is running on the Logitech Revue platform.  If you take a look at the post made by the Logitech, they had stated that they simply provide the hardware and the software is given to them by Google.

 I am pretty sure that there is a bug in the app for netflix that is running on the Logitech Revue platform that has to be addressed by Google.  The example given by kiruban is correct IMHO.

 Say you go buy a computer, the next day you go buy Microsoft office and install it on the computer. Given a day or too, Word does not work anymore. You try everything in your arsenal and nothing works. Would you blame the problem to be your computer or the Office Software? Everything else in your computer works except for word....

 The solution provided by Logitech resolves the issue and so hence, it is a google issue. Google has to take a look into and see what is causing the problem for the app that is running on the Revue Platform.

 The issue is not just you, it is affecting a lot of people so it is a Google issue.

 Just read a few mins ago that they have informed that revue 3.2 would be released to the revue however they are not sure when. Lets wait it out and see if the next update if and when it does come out would resolve this issue.

[dlflannery]

If the problem is strictly a Google/Netflix problem, why does it NOT occur on the Sony Google TV device?

[BeastCompany]

Like I said, it appears to be a platform related issue between the app and the revue. Every other app provided by google seems to work. The netflix app is putting up a fight with this revue platform. Only the app programmers would be able to detect and find the conflict.

[overtimeman]

WONDER WHY GOOGLE WON'T USE THE SAME STREAM FROM NEFLIX THAT THE FIRST GENERATION OF ROKU UNITS USE AND THAT WOULD SOLVE OUR PROBLEM.IN RETURN GOOGLE COULD LET ROKU DEVELOPE A YOUTUBE APP IN RETURN FOR USE ON ROKU.PROBLEM SOLVED!

[BeastCompany]

Hello Overtimeman,

 Have you attempted contacting Google regarding your concern? Posting this comment on the Logitech Forums woulnd't help address this issue.

[dlflannery]

Since many of the fixes (although temporary) for this problem are things that free up memory, I suspect memory (i.e., buffer) requirements of the Netflix app relative to memory available on the Revue platform are the underlying issue.  I have to wonder whether an upgrade to 3.2 is likely to help since I expect that OS will use even more memory.

The issue might be addressed by more memory (fat chance) or by improving the app to reduce its memory requirements.  Since the Revue seems to be the only platform having thie problem, and it is a dead end product,, I have to wonder how much incentive anyone has to make such software improvements.. 

[gd2356]

Wow, I haven't purchased a Revue, but my primary intention is to access netflix through Dish.  I can see from this thread that it is definitely not ready for prime time.  It's too bad - for me, for Logitech, and for Google.

I'll keep watching this discussion to see if anything changes. 

Thanks to everyone.

[jcl236]

BeastCompany,

I know you would like to think that logitech is doing everything they can to help us but they're not. If I had posted anything not appropriate or offensive or posted information that was misleading, it would not have bothered me that it was deleted. However when logitech deletes a post that might help revue owners that does not make logitech look good then it bothers me and it should bother all of you, $100 is a lot of money and if I had spent $300 on it I would have been even more irritated.

What is happening is logitech has sold all of us a product that does not work, and when people started complaining about the revue, a product that logitech has discontinued they chose to try to pass the blame to netflix and when that didn't work then Google. If as you suggested, I bought a computer and everything worked but word and every other computer made worked just fine with word then I would 100% blame the computer, not windows or office, and that's what is happening here, netflix works on Sony but not the revue.

If you are not aware, the revue does not have the stock version of honeycomb that Google released. When logitech received the software from Google they made changed to it so it would work on the revue, Google released the update in October and that is why  we did not get updates until December. The Netflix app and the android OS worked just fine when it was given to ligitech, the fact that Sony doesn't have many of the problems that the revue does is proof of that. That can only mean that the problem is one that logitch created. 

[AlanF51]

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jcl236 wrote:

BeastCompany,

I know you would like to think that logitech is doing everything they can to help us but they're not. If I had posted anything not appropriate or offensive or posted information that was misleading, it would not have bothered me that it was deleted. However when logitech deletes a post that might help revue owners that does not make logitech look good then it bothers me and it should bother all of you, $100 is a lot of money and if I had spent $300 on it I would have been even more irritated.

What is happening is logitech has sold all of us a product that does not work, and when people started complaining about the revue, a product that logitech has discontinued they chose to try to pass the blame to netflix and when that didn't work then Google. If as you suggested, I bought a computer and everything worked but word and every other computer made worked just fine with word then I would 100% blame the computer, not windows or office, and that's what is happening here, netflix works on Sony but not the revue.

If you are not aware, the revue does not have the stock version of honeycomb that Google released. When logitech received the software from Google they made changed to it so it would work on the revue, Google released the update in October and that is why  we did not get updates until December. The Netflix app and the android OS worked just fine when it was given to ligitech, the fact that Sony doesn't have many of the problems that the revue does is proof of that. That can only mean that the problem is one that logitch created. 

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Jcl,

I have streamed hundreds of hours of Netflix without an issue so it not all revues, it is some Revues in some combination of apps, hardware, memory and possibly upstream routers. Have you ever actually opened a case with support where they could try additonal steps?

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