Revue and Accessories

[mike1sc]

I have a novel idea.  How bout Logitech taking back our Revues.  They obviously cannot or will not fix the issues with the Revue.

It is not the customer's fault for putting their faith in Logitech!  It is Logitech's fault that this Logitech product does not work as Logitech proclaimed it would work.

Everyone does not need to point fingers at anyone except Logitech.  I bought a Logitech product....that does not work!

This is the most bizarre situation I have ever seen.  If this was a $30,000.00 vehicle, after the dealer couldn't repair the issues, the lemon law would allow me to get my money back!  

For Christs sake, this is like selling someone a tv and the tv doesn't work and when you try to get the company to resolve this problem, they respond with something like "Well, it must be the cable company's fault!"  Really?

There is only one thing worse than this box taking up space and that is the responses we get when asking a company to make good on a product they sold 

[mexico8715]

Maybe some of us are just lucky...but i'm not having any issues worth bitchin' about.

Netflix here is watched just about every night and has/is performing flawlessly.

Deff the best $99 investment I made last year & will provide years of use in the future.

[revuer57]

I've been streaming Netflix without issue since I first got my Revue a year ago.  I only started having this problem tonight, but noticed that there was a recent update to Google's Movie/TV app (which I don't use anyway).  I went to Application Management under Settings and did two things:  1)  uninstalled all updates to the Movie/TV app (set it back to factory standard) and 2) cleared all data from Netflix app and re-logged on to my account.  After that, Netflix worked fine again.  I didnt' do them separately so can't tell you which really did the trick.  Hope this helps. 

[MrDaBucket]

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revuer57 wrote:

I've been streaming Netflix without issue since I first got my Revue a year ago.  I only started having this problem tonight, but noticed that there was a recent update to Google's Movie/TV app (which I don't use anyway).  I went to Application Management under Settings and did two things:  1)  uninstalled all updates to the Movie/TV app (set it back to factory standard) and 2) cleared all data from Netflix app and re-logged on to my account.  After that, Netflix worked fine again.  I didnt' do them separately so can't tell you which really did the trick.  Hope this helps. 

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Yeah, that fixed it for me too

[kurelgyer1]

My Netflix worked fine until recently.  It's been stopping in the middle of a movie for a few weeks.  I have to keep resuming.  Today after the Google TV tv and movies update (5/30/12) Netflix had the "We are having trouble" error every time.  I went to Applications and cleared the data on the Netflix app.  I had to re-sign in, but it started working again.  

I'd like to add that I'm very disappointed with Logitech aborting the Revue and the customers that purchased it.  I love the Revue, but Logitech's handling of support has really soured my experience.  I won't buy another sour experience.

[tekkitan]

My Netflix hasn't worked since upgrading to 3.x

[tekkitan]

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loganlogitech wrote:

The issue relates back to the Netflix app DNS lookup, The app for the revue was modified for the Google TV platform and has a custom DNS lookup. The issue is that because of this different DNS lookup certain ISP's (interner Service Providers) such as AT&T in particular have incorrect information in their DNS Table causing them to route the Revue to the standard Netflix DNS as if you were using a PC or MAC etc. Because that is not the Google TV DNS setup registered on the Revue app Netflix crashes and requests you try again. This is why we suggest you assign a static connection because you are able to assign the correct initial and backup DNS lookup numbers (DNS1 = 8.8.8.8) and (DNS2 = 8.8.4.4) which will bypass the ISP settings.

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That isn't the problem. I've been using Google's DNS servers (8.8.8.8 and 8.8.4.4) for about two years now.

[dlflannery]

OK we are getting the 3.2 upgrade.  So the big question is:   Has this upgrade eliminated the "We are having trouble..."  problem ???  The list of 3.2 fixes posted elsewhere in this forum included several Netflix fixes, but it was impossible to tell if any of them related to this particular problem.  I queried a Logitech support forum member about this but so far have had no answer.

I just got the upgrade and I'm about a half hour into my first test HD.  So far, so good, although I did notice the telltale sign that always indicated the problem was going to happen with 3.1  -- the progress bar on the initial buffering only went to about 40%.

I invite anyone who gets this problem to post here.  Please post other problems to some other thread.

[Ulisito]

Agree dlflannery...

We all are getting this new 3.2 upgrade, and really hope that Logitech finally has with this upgrade eliminated the "We are having trouble..."  problem with Netflix?

[dlflannery]

Well 3.2 Netflix looked good for a while (a 55 min HD and a 1:45 hr HD played fine) but now there seems to be a bug that is roughtly equivalent to the "We are having trouble..." interruption but actually somewhat worse.   The video goes blank and the buffer progress bar appears locked at about 30% then it's frozen.  You have to back out and restart and sometimes it won't even let you resume where you were.  At least with the "We are having trouble ..." thing you could always resume were you where.

The trouble occured on episodes 9 and 10 of the Murdoch Mystery series, which is also HD.  We had watched episodes 1 thru 8 on 3.1 with zero problems.  Episode 9 froze so many times we just gave up on it.  Episode 10 froze once and we had to hunt for the resume point.

I have the static IP thing in place, so please don't bother suggesting that.  I also have a task killer app.  I avoided using it on 3.2, hoping it wasn't needed.  After the troubles started I used it to free up memory --  but it made no difference.  I had backed out of all apps in all cases.  My hardwired network is testing 25 Mbps.

Ah well....   I guess my Revue is just never going to be a reliable Netflix client.  I supppose there are other things to try like cycling my Netflix account, but I'm just tired of messing with this.  I'll use my Panasonic Blu-ray to watch Netflix.   It performs more reliably than the Revue even though it's using a WiFi connection.  Very disappointing!

EDIT: Well the plot thickens.  I coldn't resist de- and re-activating my Netflix account, then attempting to play the Murdoch Episode 9 that we gave up on earlier.  It played perfectly!  So maybe the activation thing did it.  Or maybe there were some Netflix server or internet problems earlier.  Or maybe who knows what.  Whatever it is, it just gets tiresome wondering what it will do next.