Revue and Accessories

[viguera]

It seems the "outage" extended far beyond the Revue boxes too, which is just plain silly.

Engadget had a story about the Harmony Link for iOS also being out of commission.  I wonder what else depends on this mythical, magical server and why someone would design such a thing.    

At least -- for now -- things seem to have been bad enough that someone eventually walked into whatever closet they're storing this server and rebooted it or something.   Makes you wonder how long before the next outage, or how long before all your logitech stuff that depends on this external source stops working altogether when the company no longer wants to support it.

http://www.engadget.com/2012/02/05/server-outage-turns-harmony-link-into-a-paperweight/

[mobimation]

That is indeed a serious logistic issue for any manufacturer of this kind of product to seriously consider.  Imagine all those people who run into problems establishing a network connection. It is not an issue specific to the Revue but people can have such issues with any gear they buy. BUT it is important that a product does not DEPEND on connectivity being present for typical setup flows to work. Customers may be new to setting up Wifi, Ethernet or anything related to this and may not even have such connectivity. Have they been informed UP FRONT before purchase that a network connection is a requirement ?  If not the manufacturer may well end up experiencing returns from angry customers. It is a very critical issue to consider for any manufacturer. LESSON: Equipment must be able to guide the user in a comforting way and apply "usable fallback options" even when there is no connectivity

[bozonics]

The network seems to be down again.  I tried to add a new set-top box to both of my Revues without any luck.  I still get the Network is unavailable message despite trying with both the Ethernet and wireless network connections.  Everything else network wise works on the Revue.  As such, the only option I can currently do is hdmi passthrough with the Revue unable to control the cable box.  Both revues recently updated themselves to the recent 3.2 update, so not sure if this is indicative of that or more of an overall Harmony issue.  Can someone from Logitech please look into this?

[Apota]

Well, I'm glad I'm not the only one. I've been having the same problem for about 3 days now!

[advancegrant]

I am having the same issue trying to add a new TV I just bought.

[rsmith4000]

So I called Logitech support about this issue.

First of all I am very very disappointed with their bs outsourced support.

I am a tier2 technician for a VoIP company and I understand the process for product support.

So the person I was speaking with in India was clueless.

After not understanding that I do know quite a bit about how this device works and refusing to skip down further in his call flow list he kept insisting that I factory reset my Revue so finally I did.

Well guess what, same error message.

I just installed ATT Uverse and have a Cisco IPN430MC STB.

The device is supported by the Revue.

I asked him if he had herd of this error and he had not so I explained to him that the Revue is having communication issues with the Logitech servers and cannot retrieve the required information for my new STB.

I also advised him that I researched this issue on my own (That's how I came across this thread) and it is a known , widespread issue.

Again he was clueless and could not offer any explanation to why the device was having communication issues with the Logitech servers.

I asked if it had to do with the honeycomb 3.2 update and he said maybe, he was not sure.

Then he asked me to hold and I sat on hold for 20mins before just giving up.

I was a fool to think that just because they dropped the pricee of the Revue it was going to be a great deal.

It also says alot about a company that does not stand behind a product they manufactured and cannot inform or properly train their outsourced help to actually be useful.

I will be throwing this pile of crap in the trash and getting the Sony or Vizio version of Google TV.

I will also think twice before purchasing another device from Logitech.

[rmack2311]

pissed right now... I did a factory reset and now i am unable to setup myrevue because i can't get past step 7 because i am unable to connect to the logitech network... receive error message saying network is unavailable.  Spoke to the people at logitech but they were no help.. Can someone from logitech please let us know when the network will be back up...

[garypen]

Hey Logitech - FIX THIS.

It is not a "case-by-case" problem. It is a widespread issue where Revue owners cannot get past the Logitech License Agreement page DUE TO ERRORS WITH YOUR SERVER.

Obviously, this only affects those who are setting up units for the first time, those who have reset their units and need to go through the configuration again, and those making changes to the configuration. So, yes, it is not affecting all users. But, it is affecting a huge number and, most importantly, THE ISSUE IS ON YOUR END. So, fix it.

A-FIX YOUR SERVER

B-Notify CSR's of server issue, so they can respond properly to user calls.

C-FIX YOUR SERVER

[sleek6]

typical the moderator with the speed of lighting erased all the messages i put on other threads, edited my response. BUT HAS NOT BOTHERED TO HELP WITH THE ISSUE.

THAT WAS MY GOAL TO GET YOUR ATTENTION AND U STILL SPENT MORE TIME WORRYING ABOUT MY WORDS THAN SOLVING THE ISSUE. kudos on a job well NOT done

[garypen]

If only they put that effort into dealing with the actual issue.