04-12-2013 04:20 PM - edited 04-18-2013 07:03 AM
This is Joerg Tewes, vice president of the digital home business group at Logitech, here to let you know that as of July 1, 2013 Logitech Vid video calling will no longer be available.
We recognize that video calling has come a long way since the launch of Logitech Vid. There are now more widely used video calling solutions available, such as Skype™, and our focus remains on offering customers the best solution possible.
Because the Logitech TV Cam for Revue is not compatible with any other video calling solution, such as Skype, you can exchange your Logitech TV Cam for Revue with your choice of either the Logitech HD Pro Webcam C920, which is compatible with most video calling services, or the Logitech TV Cam HD, which is designed for use with Skype only. Both are available at no additional charge to you. Please see the chart below for a comparison of functionality and compatibility between these two products.
To take advantage of this exchange, you must fill out the required information in the online form no later than September 5, 2013. Then follow the instructions below to return your Logitech TV Cam for Revue no later than September 27, 2013.
Instructions for exchanging your Logitech TV Cam for Revue:
1. Go here and fill out the online form with the required information* by Sept. 5, 2013. Please note that if you own multiple Logitech TV Cams for Revue, you need to fill out a separate form for each one and ship each TV Cam for Revue to Logitech separately.
2. Logitech will email you a printable shipping label to return your Logitech TV Cam for Revue. You must return the Logitech TV Cam for Revue by September 27, 2013 to receive the exchange product.
3. After Logitech receives your TV Cam for Revue, we will process your information and ship the exchange product requested if the conditions* below are met.
For Logitech webcam users, we recommend Skype as an alternative service for your video communication needs. Like Logitech Vid, Skype offers free video calling and is compatible with your Logitech webcam. For more information, please see the forum post here.
Comparison chart of Logitech HD Pro Webcam C920 and Logitech TV Cam HD
|Logitech HD Pro Webcam C920||Logitech TV Cam HD|
|Device compatibility||Requires PC or Mac; does not work with Logitech Revue||Requires HDTV with HDMI port; does not work with Logitech Revue|
|Video calling compatibility||Most PC or Mac based video calling solutions such as Skype, Google Talk, etc.||Skype only|
|Video calling quality**||1080p||720p|
|Still photo quality||1080p||Not available|
**Resolution during video calls depends on Internet connection bandwidth available during a call
* Offer is valid only in the U.S. from Apr. 18, 2013 through Sept. 5, 2013; you must fill out the online form within this time period. To take advantage of this exchange program, the following is required: (1) the valid email address you used to set up your Vid account on Revue; (2) a Vid account established before Apr. 18, 2013; (3) a Logitech TV Cam for Revue in working condition; (4) the online form submitted on or before Sept. 5, 2013; and (5) your TV Cam for Revue returned to Logitech on or before Sept. 27, 2013. Offer is only for consumers, with a limit of three units per household; dealers and resellers are excluded from this program. The exchange product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. You must submit a separate online form for each TV Cam for Revue and ship each TV Cam for Revue to Logitech separately. Logitech will only provide one shipping label per qualifying unit.