Revue and Accessories

[looniz]

I have tried both wired and wireless. Both are able to connect to my network.?? Are you advising that all attempts i make at restarting etc that i keep using the opposite connection type of what i normally use?

Also when i try to restore it to factory settings i always get the exclamation point. Unplugging it and plugging it back in fixes this.

[towboy123 Logi Legend]

If you can't get past that point I would try a factory reset by holding the reset button on the back of the Revue for 45seconds or till it reboots. If it still doesn't work I would say it is time to call support

[looniz]

A factory reboot gives me the exclamation. I then have to unplug and plug back in to get it to boot, from there its the step 5 loop. I think i will skip calling customer service, based on everyone elses experiences in these threads. I dont wanna make this upgrade any more frustrating than it already it is.

[vegasgs]

I received the update message on Monday (12/12/11) morning. I did not press anything until that night. After I pressed the "Update Now" botton, the screen went dark for about 10-15mins. it came back on by itself and I still have firmware 2.1.

I was connecting thru Wifi. I tried to use wired Ethernet and it wont see the network at all. only working is Wifi. I m afraid to do anything that may brick my Revue.

I still have old version as of 12/15/11. Please help

Build number: Ka1x-20110620.164503.user-b54202

Firmware version: 2.1-update1

[sPurf]

My Revue has been stuffed by the Honeycomb update. It seemed to download fine but when it rebooted itself it has never worked since. All I get now is the "Logitech Revue" logo and then a white triangle with an exclamation point. I have tried to perform a factory reset by pressing and holding the pairing button on the back of the device but this only reboots the device with the same outcome.

I was one of those rare 2.1 users who was perfectly happy with their Revue and wasn't interested in the update. It irritates me that logitech has reached across the interwebs and broken my device and gave me no choice in the matter. I have posted a support ticket on Monday and have not received a reply. 

[vegasgs]

My revue is upated, finally!

this is what i did. I unhecked the Wifi connection from SETTING and connected my wired connection into the Revue. I made sure it has internet connection. then, I let it sitted for 1-2 hours. then i went back to SETTING->ABOUT->SYSTEM UPDATES, it displayed a page of legal stuffs from Logitech. this page wasnt show up last time, i only got a "update now", "update later" and "more info" screen last time. so, i checked "Accept" from this screen and it started to download a 170MB file. After download finished, that "update now" popup again this time. so I checked "update now". after that, it ran smoothly.

Good luck to you all!

[gidreich]

I've already posted this in Wi-Fi issues thread but I think it's best if I repost it here:

I'm sorry but I'm not sure I'm in the right thread here as this problem is not specific to wi-fi. This is very frustrating. However, let me add some more details. Several months back there was a security update of some sort under settings. The behavior was the same -- I would click on download but it would not download. At the time because I did not see any importance to the update, I ignored it and was able to continue using the revue.

At present. after experiencing the same behavior with the 3.1 update (wouldn't download from settings) I did the full factory reset. Now, in setup, it does connect to both wired and wireless (at least it says it does). Then it proceeds to step 5 but doesNOT download anything. As others have already described, the progress bar is shown (without any progress) and I think it says "updating -- will take 10-15 minutes". Then it sits there for 5-10 minutes and reboots, returning to the same screen. I tried bypassing the router and attaching the revue directly to the cable modem. Again, in step 4 the screen states that the ethernet is connected but step 5 does not work. As a result of the factory reset the revue is unusable. I paid the original $300 for this device. I would like to think it will last more than 1 year. Please help!

Gideon Reich

1. ISP Name -- COX Cable
2. ISP Provided Network Equipment (Cable/DSL MODEM)  -- CISCO DPC3010
3. Customer installed Network Equipment (Router) -- NETGEAR N300
4. LAN MAC address from the Revue = Ethernet MAC address -- 1C6F 6571244A
5. Logitech Build Number currently installed on the Revue (System Settings > About > Build Number 2.1

MN: GAU758021A01109

[looniz]

I got the update!, however it is 2.1 update 1. I unplugged it last night after days of trying all the recommendations in these threads. My issue was the step 5 loop. I gave up last night, unplugged it and decided to give it a shot when I came home from work today. The old 2.1 update came through via my wireless connection immediately after plugging it in. After the download, it ask to install and restart. I accepted and the exclamation point came up. Unplugged it and it boot up.

I cant connect to my DVR on step 10, the IP connection keeps felling. Finished the steps and now im back to the old version and its running fine. About-------->update shows that i have the latest. ~~~Shrugs~~~

[looniz]

I am now unable to establish a connection between my Revue and Dish Network DVR. Any ideas on how to fix this? I have tried both the manual connection and code generation, neither work. Help please!!

[booklost]

This has got to be one of the absolute worst update attempts I've ever seen and I'm completely disappointed in the Revue, Logitech, and the whole state of this mess.  

I received my notice of the update, and it failed, then it continued to repeatedly fail.  I did a couple of factory resets and today I finally rebooted and manually checked for an update yet again.  The update actually found something this time, but wouldn't download it, claiming a system reset was needed.  So I rebooted via control-alt-delete and tried again -- nothing.  Finally I read on the forums that a factory reset would solve the issue -- it didn't.  

The factory reset put me put me square into the step 5 of 12 loop.  Where it sits for about 5 minutes and then resets.  I did some more research and found that this is sometimes a wifi issue, so on one of the reboots I hit the back button and re-joined my wireless network with no luck.  I shared the connection off my laptop to fake a hardwired connection with no luck.  It's not really possible for me to directly connect it to my router on the 2nd floor, so I ripped my office apart and used an Airport Extreme as a bridged connection to hardwire it, again with no luck.

So now I've been on hold, for the over 30 minutes, listening to the message tell me how it knows how valuable my time is.

Does anyone at Logitech or otherwise have *any* useful advise for this situation?