12-19-2011 12:33 PM
I have been trying to complete my setup for two days (17th and 18th) only to get the same error regarding servers. Please help. I cant get through on the telephone and the web support is worse.
12-19-2011 12:56 PM
When are you getting this error?
If this is for your devices skip all those steps and then try adding them from the settings.
12-19-2011 01:54 PM
I mean what step are you on right now?
12-19-2011 02:09 PM
Thank you for confirming that.
Here are the steps I would like you to do.
1. Unplug your Revue
2. Unplug your router
3. Wait 1 minute
4. Plug in your router and allow it to start up
5. Plug in your Revue
6. Try again.
Let us know what happens.
12-19-2011 02:31 PM
We if you have done all the steps illustrated there did you also try a static IP address as well?
After that you would try plugging your Revue into the modem or router.
1. Unplug the Revue
2. Unplug the Modem or router
3. Plug in an ethernet cable from the Revue to the router/modem
4. Plug in the router or modem and wait for it to start up
5. Plug in the Revue
6. Try again.
Also what message are you getting?
12-19-2011 02:38 PM
I do not have access to a wired router at the location we have the TV. I not interested in that solution to operate your product. If that is my only option i will return the product. I get Server Unavailable Error and Authentication Error.
12-19-2011 02:55 PM - edited 12-19-2011 02:55 PM
Did you try the steps in the following thread? http://forums.logitech.com/t5/Revue/Official-WiFi-
That error is due to not connecting to our Harmony database and Google, but at this time we do not have any reported issue.
The wired option I gave is just a troubleshooting step. It does not have to stay that way.
Have you tried changing your SSID to a simple one word?
Have you tried temporarily removing your encryption key?
Did you do the factory reset by pressing and holding the button on the back of the Revue until you see a picture of a TV with a down arrow?