12-11-2011 09:50 AM
Hi. I purchased 2 Revues last weekend. After several attempts and only the vaguest instructions from the installation pamphlet and Revue website to get the device connected to both my TV and my Verizon wireless MIFI hotspot, a capability that I was assured by BestBuy that the Revue is capable of performing, I was, in fact able to connect to both and move reasonably successfully through the Revue menues and the internet, though unable to check all email accounts (only Yahoo and Gmail which I understand may be normal though I would like some suggestions on how that might be achieved). Now however, despite not being aware of long awaited updates, I recieve the new update less thban a week after purchasing 2 units and my Revues will now not connect to my Verizon MIFI. I have gone back through all of the settings, including setting up my wireless connection under system settings, where it does "Remember" my wifi connection, and when I try to establish a connection through it, it shows "Excellent" signal strength, it scans, and says "connecting" but it never connects. My MiFi is on and working with my laptop just fine, but the MiFi hotspot device never blinks when the Revue states "connecting", as though the Revue is not really even attempting to connect with this device with which it previously worked.
I tried setting up a new wifi connection with the same device with the same results. I have powered down the Revue and MiFi several times without success.Someone else posted that I might need to cancel my Google account and create a new one. Please clarify if this is an issue or not. I spent an hour on hold trying to get throught to customer support yesterday to no avail, and after reviewing this chat board I attempted to do a reset to factory default as one post suggested. Now, I can't even get through the setup because it still won't establish the internet connection through the wifi. I was going to try to call customer support again today, but for some reason, the customer support for the Revue is only Mon-Sat while other Logitech devices have support 7 days a week. I am going to state it plain: I am an electronics technician with 30 years of experience and I have operated and installed thousands of devices and a great deal of software. I don't pretend to be the most knowledgeable or up-to-date guru of software and systems in the world by any means whatsoever, but I know how to operate devices and software to a reasonable extent, and I sure know what good support and documentation involve, and I am telling you know that if someone doesn't contact me in the next 72 hours and resolve these problems successfully, I will be taking theses devices back for a refund and will never purchase Loghitech devices of any kind in the future. I was planning on giving one of the devices to my daughter, who is not a techie but certainly will not do that if it is going to be too complex or burdensome for even me to deal with. I hope you will contact me and help me resolve them. I was looking forward to using the Revue after a week of satisfactory performance from the unitil this long-anticipated, glorified, though unfortunately devastating update. Thanks in advance for any help you may offer.
12-11-2011 10:20 AM
Did you play around with the different MiFi settings (security) ? I would try no encryption, wep and then wpa/wpa2.
In general the MiFi devices are not usuable for all devices. Verizon seems to block all voip related traffic and it is possible that they need to make a change on their end. It is also entirely possible that google messed something up. I assume you use the MiFi because you have no other internet access available ? really not the most reliable service and certainly expensive especially if you stream netflix or amazon movies.
12-11-2011 12:24 PM
Yes I did play with the security settings and it did not even try to connect with the MIFI as best as I could tell; no blinking light on the MIFI hotspot unlike before the update when it did blink and did work reliably for a whole week. I realize the MIFI is expensive and I am not planning on exceeding my 10 GB allotment per month. I'm just trying to get speed and convenience to do periodic email and internet browsing and occasional movie. I'm assuming that the update itself was the problem; either poor coding for or intenional blocking of the Verizon wifi connection at this point and that's why I'm taking 2 units back if they don't get in touch with me and resolve it very soon but thanks for your ideas anyway.
12-11-2011 12:24 PM
You can also go to your router page and try adding the Revue manually. In some cases unplugging the Revue for a minute or so, will reset it and it may find your network. If your network is WPA protected you may have to re-enter your security code and re-establish the connection.
12-11-2011 12:27 PM
There appears to be nothing wrong with the Google update ..it most likely is on your end.
While you are at it, be sure to clear your Chrome browser cookies and cache and re-enter your email idenity
12-11-2011 01:32 PM
I am having the same problem as seeker777. Immediately after upgrading the Revue to 3.1, it would not connect to the wifi. I have tried resetting the revue at least twice, and have adjusted the settings on the Mifi 4510L router and even resetting it. At first I thought it might just be me, but after seeing the problems seeker is going through, I really think it has to do with the update to 3.1. I need some help too please.
12-11-2011 05:07 PM - edited 12-11-2011 05:08 PM
I have been having the exact same problem with the Revue after the software upgrade. After trying several things with no success, I tried connecting the Revue to another router, a Belkin N300. I knew it had connected successfully to it before the upgrade and guess what? It connected with no problems again. I looked to see what the differences were in the Belkin and the MiFi ( I have the Mifi 4510L). The Belkin SSID was "belkin.148". The Mifi SSID was "Verizon MiFi 4510L 2897 Secure". It then occurred to me that the difference was that the Belkin was just a one word SSID, while the Verizon was 5 words. I then went into the MiFi setup to the Wi-Fi tab and renamed the SSID to just MIFI4510L (no spaces) and then applied the changes. After the MiFi rebooted, I had the Revue scan for wireless networks again and chose the new MIFI4510L. It worked like a charm. I am happy to say that the Revue is back online and functioning as it was before the upgrade.
12-11-2011 06:11 PM
I really appreciate your response. It seemed plausible, but after trying it, I am still having no success. I don't know, but it may have to do with the security settings, as someone suggested earlier. I stated earlier, I did do a restore to factory defaults with the Sync Button (maybe someone could clarify whether this button is to synchronize the keyboard with the Revue console or wjhether it is to synchronize the Revue console with the modem for me) but I am still stuck in the middle of doing the initial setup and it won't connect to the modem with either the one-word name or the "Verizon MIFI4510L **** Secure" wifi connection which it did say "Remembered" but now calls "Disabled". Obviously, "Disabled" is a problem so, how do I reenable it and what security settings do I need to use, Open, WEP, or WPA/WPA2 PSK, and at what expense to security? Also, do I really need to use a one-word name, despite the fact that it truly either "Remembered", after resetting to factory default or it is in fact detecting my modem but just won't connect to it? Maybe it was a difference in your security settings which enabled you to reconnect and not the one-word name, I don't know.
Again, it was working before the update, and before I reset it, it showed "Remembered" but would not connect, even when it was stating "connecting" . By the way, since the reset, it does come back with "connection failed" after attempting to connect. so, while I have many questions which don't seem to be answered by the documentation or by the website, and a few good replies, such as yours, it is probably going to take someone from Logitech, if I can get anyone there to respond, to go through the details to correct this and to prevent such occurrences in the future. While I understand such things happen and take some time to resolve, I don't have forever to spend on this thing and the instructions are way to vague for such details, but I do greatly appreciate yours and everyone elses suggestions.
12-11-2011 06:29 PM
Seeker, my security settings are still the same as they were initially, WPA2 Personal/PSK (AES). I did try changing them to no avail before I changed the SSID to just the one word name. Before I changed the SSID, the Revue did recognize the MiFi original SSID, it just wouldn't connect. I kept getting "connection failed". Once I changed the Network Name in the MiFi admin, I did a complete reset of the Revue by holding the reset button down for about 10 seconds. That caused it to start over with entire setup.
I'm sorry it didn't work for you like it did for me. The only thing I can suggest is doing a complete reset of the Revue and starting over from scratch like I did.