Revue and Accessories

[Apota]

I'm going to the menu option, "Customize Controller Keys" but I get the error message, "The network is univailable. An error occurred while processing your request. Retry, Help, Cancel".  There is nothing wrong with my internet connection, I can go on the internet on my Revue and go to websites with the browser, so there must be something wrong on Logitech's end? Are the server's down for the weekend?  They seem to have constant problems with the servers going down!  Thanks for the help!

[leftcranium]

I have the same issue. would love to see a solution to this.

[DeweyJos]

I already made a thread about that issue here. It would be nice if all complaints went into one thread, more chance Logitech will see/respond.

[CatfishRivers]

I saw this "fix" posted in another forum:

Fix: Try the back button followed by the down D pad key.

[orgwizard]

yeah, that fix didn't do anything for me

[garypen]

This has been going on for over a week????

And, I see from other threads that it's happened before.

Holy crap. Logitech. Fix this!

[arivaca]

is this problem fixed?

[Apota]

Yeah, that didn't work for me either. I've had this problem for over one month now & it's still not working. Does anybody know what to do to fix this issue? Why won't Logitech help us here? Hello Logitech anybody home???

[advancegrant]

This is a copy from someone else in another thread -- but I was having the same issue and I was able to get it to work by following these steps -- no factory reset needed.

For the benefit of other customers, here's the procedure I followed, that was possible without doing a factory reset:

1. Settings-->Accounts & sync-->"Add account"

2. Follow the procedure to create a new GMail account (can be anything really; you're not going to need it for long).

3. Once you've created a new GMail account, return to the "Accounts & sync" screen, select your primary GMail account, and choose "Remove account." (Don't worry, we'll add it back in a minute).

4. Ctrl-Alt-Del, to be safe.

5. Return to the Settings menu, and you should now be able to remove/add TVs, STBs, and other Harmony devices!

6. Once you're done configuring your new STB/TV,  go back to Settings-->Accounts & sync-->"Add account".

7. Sign in with your regular Gmail account.

8 (optional). Settings-->Accounts & sync, select your temporary GMail account you created in step 2, and choose Remove account.

[DeweyJos]

---

advancegrant wrote:

This is a copy from someone else in another thread -- but I was having the same issue and I was able to get it to work by following these steps -- no factory reset needed.

For the benefit of other customers, here's the procedure I followed, that was possible without doing a factory reset:

1. Settings-->Accounts & sync-->"Add account"

2. Follow the procedure to create a new GMail account (can be anything really; you're not going to need it for long).

3. Once you've created a new GMail account, return to the "Accounts & sync" screen, select your primary GMail account, and choose "Remove account." (Don't worry, we'll add it back in a minute).

4. Ctrl-Alt-Del, to be safe.

5. Return to the Settings menu, and you should now be able to remove/add TVs, STBs, and other Harmony devices!

6. Once you're done configuring your new STB/TV,  go back to Settings-->Accounts & sync-->"Add account".

7. Sign in with your regular Gmail account.

8 (optional). Settings-->Accounts & sync, select your temporary GMail account you created in step 2, and choose Remove account.

---

Thanks a lot for sharing this, it actually worked for me as backwards as it is to have to do this.

I'm really jonesing for a new Google TV but this should tide me until I pick one up.