Security Cameras General Discussion

[rawbar]

So my outdoor camera stopped working (again).  Previous times it was the Powerline adapter and the SD card.

This time it appears to be the camera itself.  I've pulled the SD card and formatted it, and also reset the camera with the pinhole a few times.

I've taken my indoor camera and put it on the end of the ethernet cable for the outdoor camera and it still works.

I put the outdoor camera on the ethernet cable for the indoor and it does not work, so that means SD card or camera, but in the past a bad SD card was indicated with a different light and I was unable to format the card, so I don't think it's the card this time.

The LED is a steady purple (which the manual says means it's connected to Commander, but Commander does not detect the camera).  Anybody have any ideas before I see if I can get an RMA?

Thanks.

[jc1990]

Hi rawbar,

Do you have a Security Key in your Logitech Alert System? If yes, could you remove the Security Key?

Please follow the Steps below in order to determine if you have a Security Key enabled:

1) Open your Alert Commander Software

2) Go to Settings

3) Open the Security & Web Option

4) Go to the Advance option

5) Check if the checkbox is checked. If Yes, please uncheck it

Now try to find the camera again.

Give this a try and let me know how did it worked for you.

Kind regards,

Logitech Support Specialist.

[kk1]

ive got same problem and i dont use a security key. ive done the reset pinhole, different outlets, and quite frankly am fed up over the amount of time it takes to get and keep these things running. im running four and the other three are fine.

[jc1990]

Hi kk1,

I do understand the inconvenience you have faced and I will be more than glad to help you with any concerns you might have with our Logitech Alert Cameras.

In order to help you a little bit better with your issue, could you kindly explain me with a little bit of more detail about the issue you are experiencing? 

I look forward to your reply kk1.

Kind regards,

Camacho

Logitech Support Specialist. 

[ayman]

Camacho.
I have an issue with the 700n addon. The bottom Led is not working at all.
I need to connect it to 750e master system wich is working perfect.

[raylan]

I bought 2 add on outdoor camera's, neither one had a protocol light next to speaker. they could not be found. I was told by tech support that if there is no light next to speaker when you plug them in that means the camera is defective. the 1st camera I received works good anywhere I plug it in. also when I tried paper clip to reset them I could not feel any moment of the button,I told the tech guy someone should check these before sending them out. if the next 2 replacements don't work I want a refund.