Security Cameras General Discussion

[gerardl]

Exede is a new satellite that offers 12M down and 3M up, but you don't get a static ip address at your home.

Will you still be able to remote view? How would you be able to connect to your local system if I assume exede gives all users private addresses and they NAT with the Exede.

I think it would work if the local home system software maintains a link with the legitech server and then I would connect to the logitech server(from say my office or smart phone) and then Logitech would act as a relay from me to the local system.  I guess this would work if the local software routinely checks on its session with Logitech and is able to reconnect should the session be lost, but I'm thinking the Logitech servers nor I can innitiate the connection because there is no public address to access at the house.

Thanks for your time,

Gerard

[ICclearly]

I have been complaining for a long time about Logitech's connection software but they won't even acknowledge the problem. I'm on Wildblue Sat internet and it can take anywhere from five minutes to over a half hour to connect with my camera. Sometimes I have to hit "retry" several times. Sometimes it won't connect at all.

I also have a D-Link camera on the same system and it always connects in a minute or two, so I know it can be done. I think the problem with Logitech is that they switch back to "loading" too quickly, before the camera can respond because of the sat lag time. It is very frustrating to use the 750e on a sat ISP but I do it because the camera has better resolution than my D-Link camera. The D-Link is indoor and the Logitech is outdoor where I need the better resolution.

If you go with the 750e on a satellite internet connection be prepared to be very frustrated as you try to connect. Talking with logitech will get you nowhere with this problem. But with a large amount of patience you can use their camera on a sat system.

[gerardl]

With exede offering 12M down and 3M up I'm hoping things will perform better but I'm not clear as to how I will access the camera if Execede satellite doesn't offfer a public IP address?  So any communication would have to be initiated from the software at the house to alert.logitech.com, is that how it's designed to connnect?    Thanks for your time, Gerard

[UselessS · Accepted solution]

Exede is a pretty good service if no terrestrial service is available...but any satellite service has the disadvantage of high latency...2-way trip to a satellite that is 22500 miles above the earth ( actually 4-way...2-way for request packets, another 2-way for reply packets...so 90k miles...half a second at speed of light alone ).  Anything that has a lot of interaction will not perform well ( VPN, VOIP, etc. ).  Do a "ping logitech.com" ...I see around 50ms response, and I suspect via satellite it is closer to 500ms.

With DirecTV or Dish network, this isn't an issue as it is just streaming to you...the delay doesn't really matter.

As for the IP, you don't need a public IP for normal use...satellite is no different from any other ISP...so alert.logitech.com will work the same...just the impact of the high latency will be seen.

As ICclearly mentioned, alert.logitech.com is not really optimized for streaming like satellite TV...so I suspect it is a bit "chatty" instead of a simple stream from your camera...the Logitech engineers would need to comment on why it has to be that way.

[ICclearly]

I don't mind the jerkyness (chatty) in the video, because of the sat ISP delay, what I mind is the difficulty in connecting to the camera. Logitech doesn't wait long enough for the reply from the camera before loading again. D-Link connects well & I assume it is because they wait longer for the camera handshake. I have both D-Link and Logitech on the same sat ISP and do not have the connecting problem when I access my D-Link camera.

I see where Blue Iris now has a web server for remote cameras. That may be the solution. In the past BI was great for viewing at the camera's location but because they didn't have a server you couldn't remotely view unless you had a fixed IP and had set up port forwarding. No fixed IP (no port forwarding) with sat internet. That may not be necessary now if they have a server like Logitech and D-Link. I plan to check it out.