Security Cameras General Discussion

[Jotunblikk]

Hi!

I was so happy, returning home yesterday from our mountain log cabin in Norway, where I had mounted the Alert 750iwebcam.....and finding that it (still) worked perfectly.  I could view, got alerts to my iPhone and could download clips. But how long was Adam in Paradise? -  Now 1 1/2 half day later, the Alerts web viewer (again) blacks out with the message: "This camera is currently offline" ):  - This happened three times during my three days weekendstay.  Every time I turned off the router and restarted it .  - This made the camera go online again!  But I don't think it is supposed to work that way....and I cannot drive 700 kilometers every day to restart the router.  -  In the mountains I use Mobile broadband  and the speed of the internet is far slower than at home. But is is internet and it is working with PC's and smart phones.

But I I am not sure the slower speed is the trouble, because the same thing happened several times at home, when I was testing the camera prior to making the trip to my cabin, and the here the internet speed is good.

As I have a different internet provider at home, I cannot access the Alert Commander.  Which means I am completely stuck here I sit.  Now I will not be able to view my beloved cabin and surrounding, seasons and weather until next time I go there...in a month or three ):  Which was my reason to get this product....not so much for taking pictures of villains.

Now the only easy solution I can come up with, is to (at next visit) plug the router into an electric plug with timer.  So that I can set it to turn off and on the power a minute every night;  restarting the camera once every 24 hours.  Kind of backwards isn't it ?

As is it now; I am paying for an internet service that don't benefit me at all ):

Anybody have any idea about what could be done to my problem or have solved a similar problem?

Thanks

Hans

[UselessS]

It sure sounds like that router is changing the camera IP address every day or so.  When the router is setup for dynamic IPs ( as nearly all are as default ), most routers will simply renew the same IP when the old one expires...but some routers ( for reasons unknown to me ), will issue a different one...and can cause symptoms like yours.  If you reserve an IP in the router for each camera, then they will always be the same...and may very well resolve the issue you see ( even if it doesn't, it eliminates one variable in what can go wrong <g> ).

If you have a PC/notebook at that location that you could remote control ( via something like TeamViewer ), that too would give you some added flexibility...for the cameras and controlling the router there.  I'm currently 900+ miles from my home for a couple of months...but the cameras and remote controlling my notebook there makes it easy to deal with...even survived a few power losses ( notebook battery & UPS supported cameras/network ) and my ISP there being knocked-out for over a day from storms.

[Jotunblikk]

Hello Guru,

Thanks for your kind reply 3/4 of a year ago with ideas how to solve my problem as described.  I believed I had replied and thanked earlier, but it seems I haven't, sorry...

Anyway, what I did, as I am not a "dataguru" at all and had no idea how to confibure my router like you suggested   was to connect the router to a timerplug, which turned on and off the router for a minute every night.

This worked perfectly for three-four months, and I could daily enjoy my mountain view. BUT then it suddenly in October went black again and haven't been on since.  Since then and until now, nobody in the family has visited the cabin.  I belived that it might have to do with the freezing temperature that came with the high altitude winter, as the equipment is set up in small sidelodge to the main cabin (and we don't put the heater on when we are not there), believed I had read that somewhere?

However, now my daughter is up there, the heat is on, she has unplugged and replugged the router and the connections.

The internet works, she is online....but sadly the camera is not "waking up" and I only get the message that it is "currently offline"

Any idea as to what might be wrong this time? 

Here is a YouTube video I made from recordings of a visit by a Red Fox at our cabin October 27th: 

https://www.youtube.com/watch?v=M7EA6-j0TeY&list=UUw4oQE4HoFxOcYO4FMNqo8A&index=1

[UselessS]

I'd have your daughter unplug the camera for a few seconds and then plug it back in...and watch the Status light on the bottom front of the camera to see what it tells you.  It sould go through different colors as it boots, but after a couple of minutes it should settle on a color ( I'm assuming you did not disable the Status light when you set it up with Alert Commander ).  If she doesn't see any lights even during boot, then check the camera power supply or the circuit it is plugged into.  She can also check the black HomePlug adapter by the router to ensure she sees some lights there.  Make sure neither HomePlug device is plugged into any surge protected strip or UPS...as that can degrade/kill the HomePlug signal.

[Jotunblikk]

Thanks for the quick reply    I will tell her to try this, if she understands what I tell her (?) - Or I will try to do it myself when I go there during Easter vacation...

[Jotunblikk]

Greetings from Eastervacation at our cabin in the Norwegian mountains 😃I have not been here since last October and lost connection with my camera later that month. My daughter tried in vain to restart it and the router last month. Thus I thought I might perhaps solve the problem by rebooting the camera. But the camera will not rebooth!? I have tried several times as of manual instructions both with a paperclip and a pin. But nothing happens. There is only a constant unbroken pink light on. If I turn the power off and on, the led light turn first green for half a second, then goes straight to pink again. What is wrong? Is my camera broken?

[UselessS]

I'm not sure about "pink", but it sounds like the camera is booting...see the following to see what best matched what the Status LED shows...

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/18065/section/troubleshoot/crid/589/lt_p...

[Jotunblikk]

Well, I believe the booting should show a change of colors in the cameras led light until the permant blue confirms the connection. The mentioned "pink" color, which I cannot identify as one on the color chart ? , is totally reluctant to go away. It stays constantly on vwhatever I do, unplugging all contact, restarting router and trying to boot with a paperclip for 10 seconds +. Not a blink away from the pink!

[UselessS]

I'd suggest calling Logitech Support...if they can't help get it going, they could replace it if still in warranty.