06-04-2012 08:01 PM
Hello, I have searched unsuccessfully to find a solution to this issue:
I had an electrician mount my four cameras outside of my house in hard-to-access locations. Therefore resetting them manually is going to be a challenge. We lost power about a month ago and I have not been able to get them to be discovered by the Logitech Alert Commander software since.
The Logitech Powerline Network Utility does see them, however. On the Main tab, I see:
Connected Powerline Device: TEI: 02 - MAC: 00:12:AB:1A:96:20
Coordinating Network Adapter (Master): 00:12:AB:195:96
MAC Address: 00:12:AB:195:96
MAC Address: 00:12:AB:19C:B6
MAC Address: 00:12:AB:190;EE
MAC Address: 00:12:AB:19C:5B
I am using a NetGear Router WNDR3700 and am able to reserve addresses. My IP range is 172.16.0.2 - .254 and I have set up the reservation in the order of TEI. Am I on the right track or is there another solution? It appears many people have this problem and have resolved it this way, or have been able to reset them manually as the adapter is not "connecting" with the network properly. Any help would be much appreciated - and I'm sure helpful for others who encounter this problem in the future.
06-06-2012 04:45 AM
Try running Power line test.
I fought the same thing for abount a month. A reboot of PC, a power outage and back up the ladder I go. Sometimes a reset of the camera worked (real pain), sometimes I'd move them to same room outlet and once I just gave up and left 1 camera off line. I was ready to box up and send back, really frustrating. I hope this work around keeps working for me but this week I hooked up the 3rd camera again and ran find and started the normal efforts but after one of the failed find routines where it only found 1 camera I ran the Power line test and right away all three camereas were online. I hope it works for you.
06-07-2012 09:10 AM
I think I solved the issue myself - I went to the basement and reset the breakers - watching on my cell phone. one cam came on.... then 15 seconds later, the second. Then it took a couple more minutes, but cam3 and cam4 eventually went back on. Thanks for your help. Hopefully Logitech Alert firmware updates will fix this horrible problem.
08-09-2012 06:38 PM - edited 08-09-2012 06:45 PM
This is still a recurring problem for me. Happens everyday and resetting the cameras does not always work. Can not connect to the camera to download video or see what's happening. Running diagnostics merely confirms that the camera is not connected. Very bad design in my opinion. WiFi cameras from D-Link working fine.
Yesterday I did a hard reset and reloaded commander software. Worked ok until today. Problem is back. Camera CAN NOT be found. Very annoying.