Security Cameras General Discussion

[ICclearly]

I posted this before but it seems to have fallen into a black hole somewhere.

I have a 750e running on PoE using a satellite ISP. The satellite systems have a much higher download speed than upload and it it seems to be a problem with logitech's ability to regognize the camera. Sometimes it will connect in a couple of minutes. Othere times it can take 1/2 hour or more to connect or it just quits trying and tells me I don't have a camera. sometimes it will drop out after only a few seconds and go back to trying to connect again. Once I get contact with my camera the video is jerky, because of the low upload speed, but it is satisfactory to me. It's the unreliable contact process that is a problem for me.

I know the problem is with the design of Logitech's software because I have a Dlink security camera on the same router and I can reliably connect to that camera in about one minute using their software.

Please Logitech engineers make changes in your software so that it will reliably connect with Logitech 750e cameras using satellite ISP's. It should work with your cameras as well as Dlink's software works with their cameras. Their's is free and yours costs a lot of money. It should work better than theirs, not worse.

[ICclearly]

This morning it took 11-1/2 minutes of trying for Web Commander to successfully contact my camera!

BTW - It is the camera that is on the satellite ISP my home computer is on high speed cable.

[CatLogitech]

Hello ICclearly,

We see this a lot with Satellite internet because the upload speed is not very high and the speed vary depending on the time of day and how busy the ISP gets. Sadly there is no way to fix this unless you were to access the computer itself through the internet, but you may still see this type of lag.

[ICclearly]

I wonder why my Dlink camera contact works so much better than Logitech's Alert system. It is on the same router/satellite. I can reliably contact the Dlink camera in less than a minute. It seems like if Dlink can solve this problem then Logitech should be able to also.

[CatLogitech]

Hello ICclearly,

Unfortuntely Logitech employees cannot comment on third party products.

[ICclearly]

They don't need to comment, they just need to get busy and make Logitech's software work as well as Dlink's. Dlink software shows that there is a solution to satellite ISP operation difficulties.

My whole career was engineering. If my product had a limitation that a competitor's did not, I would find out why, and improve my product.

I like the 750e camera, which has higher resolution than Dlink's camera, I just wish I didn't have to wait for long periods of time to view it. I have sometimes wasted an hour just trying to contact my Logitech camera. I use the Dlink indoors and the Logitech outdoors where I want higher resolution.

[CatLogitech]

Hello again ICclearly,

What you can do is fill out a product survey at www.logitech.com/ithink and include as much detail about this as possible in the comment section and then that will be forward to the appropriate department. That can assist our development team with future features and updates.

[ICclearly]

I'll do that. Since a common use for security cameras is to check on a vacation cabin when it's vacant, many rural cabins would have to rely on satellite ISP service and would experience this problem, just as I have with my vacation cabin.

It's possible that some rural cabin owners have just given up, as I have almost done several times, and disconnected their Logitech Alert cameras, instead of trying to get Logitech engineers to change how the software works.

My guess is that it is a timing problem in how long the software waits for the reply from the camera when it sends a query to contact. When I'm viewing my camera and I send a zoom command, it takes about 20 seconds for it to occur. I understand the reason for that delay.