Share Your Thoughts

[jigglywiggly]

They shipped mine I used that support email that was posted here. Thanks logitech

[Yorchz]

Anton:

Please can you help us? Because I see a lot of complain from a lot of users and  the support number dont work and the email dont respond, so! pufff

Maybe my money dont have any value in logitech? because this customer services is the worst

[CatLogitech]

I am not commenting on this issue as I do not know what is going on, but Anton works Monday-Fridays and that is when he can reply.

Thank you for your patience.

[Elandrel]

So he should be back today to spread some answers to mine and others problems? Thats good news to hear. Hopfully he hasn't forgotten us on this forum.

[DaleG]

I'm experiencing trouble viewing my orders. Am able to log in to my account, but can go no further. The website just hangs. I wonder what in the world is going on with Logitech's support and website? It seems that these problems have been happening for a week or more now.

[AntonC]

9/12/2011 11:00 AM PT Update:

Web store: Our technical team is still working on a fix for the issue related to viewing orders / existing order search. We will update the community as soon as more information becomes available.

Sales Support: We are still experiencing a higher than normal volume on our sales support line. Our sales agents are also working hard at answering the weekend email backlog sent to sales_support@logitech.com. Email inquiries are being answered in the order received. We apologize for the delay and your patience is much appreciated.

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AntonC wrote:

9/9/2011 2:37 PM PT Update:

Sales Support: We are still experiencing an extremely high volume of calls on our sales support line. We've created a temporary direct email alias for current order status inquiries. Please email sales_support@logitech.com if you would like to reach sales support by email.

Please be sure to include your full name, shipping address, phone number and order number in your email. Due to privacy concerns, please do not post your personal information and order numbers in this public forum.

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AntonC wrote:

9/9/2011 Update:

Web store: The order confirmation page issue (slow response after placing web store order/ error page) should be fixed now. Our technical team is still working on issues related to existing order search. We will update the community as soon as more information becomes available.

Sales support: Our sales support team is still experiencing an extremely large volume of calls related to current web store issues. Our support agents are working very hard at answering as many call as they can. Once again, we sincerely apologize for the long hold time you are currently experiencing. 

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[Microstar]

Dear AntonC,

I keep getting payment authorization failed with my debit card. I've asked my friend to order for me and he too, got the same message. The coupon expires on 14 Sep, please help!

I have already emailed to sales_support@logitech.com, hoping that they'll reply me asap.

Is it possible to transfer my money through wire if the website billing system isn't working for me?

[funkmasterta]

I ordered some z906 speakers and they arrived damaged.  UPS said only the shipper can file a damage claim.  I've been trying to contact Logitech for the past 3 days (Fri, Sat and Today) and all I can get is the "on hold music" every time.  I've tried calling back and waiting 1/2 each time, but no one ever picks up!

This is very frustrating.

I've also emailed support and gotten no reply.

I am on the verge of disputing this with AMEX!

[maf113]

What would be nice is to state in your Phone message that you are having problems and an alternate solution, instead of the phony how important our time is.  My curiosity, as to how long i would be on hold, ended after an hour to the sales department.  Lost sales include 2 revues, & 2 hd-webcams.

[tnewp1]

Hi AntonC,
It is good to know that someone is on this problem. I am wondering if my coupon will expire on September 14th. My purchase will not go through and I don't want to attempt another order online until I hear from someone that the "Payment Authorization Failure" issue is fixed. I have tried more than a dozen times. Any word from you will be appreciated. Is.there any progress?