08-07-2012 03:35 AM - edited 08-07-2012 03:51 AM
My experience with Logitech has always been absolutely postive but that has came to an abrupt end. Since they changed there policy's when the new CEO came on board 8 months ago. It seems all the scammers who claim products faulty to have replacements sent out without the need to send the old one back have finally ruined the service for everyone.
my G510 screen has gone and the old support would of just gone through the steps confirmed its faulty and then sent me a replacement and I would chuck the old one in the bin. Now I have had emails over two weeks with pure stupid reply to get anywhere and then over an hour complaining to barely English speaking call centers and now I have to go and post it back to them when they send me the label. (still not recieved when he said it would be 2mins) and wait for a replacement its a total farce compared to how it used to be the way they speak to you on the phone is disgusting as well treating you like an absolute imbecile.
Time to move supplier, Unfortunately while there customer service was the best there products never last long and with this new process I cant be waiting around for a week for replacements.
So to summarise Im done your product quality has always been poor but the way you handled the replacement was always correct and allowed me to continue using your products without downtime and without being insulted by poorly english call center staff who could not care.
Your customer service is now absolutly appauling and there attidude to customer loyalty disgusting and it is clear that this is your new direction and there is nothing that will change your ways untill you start seeing your customer base move to competitors. I hope that you see the light or fail miserably because you cannot treat customers this way. Your new policys are a disgrace to the logitech name of old.
08-07-2012 02:43 PM
Thank you for your frank feedback pcdave18. I will forward your post to the Customer Care management team.
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