01-21-2012 05:00 AM
I would like to put on record my thanks to the Logitech support site crew and Niina in particular for resolving my problem.
I own quite an array of Logitech equipment, just listing the top end stuff a G25 wheel , G27 wheel, 2x G15 keyboards, G500 & G9 mouse. I am happy to say that my choice of brand was well warranted by the service I received from the above mentioned support staff.
My G27 developed a fault in the left hand bank of switches on the wheel which rendered it unusable not being able to map the keys. The local South African agent informed me that they do not carry replacement spare parts and my heart sank with the though of forking out another huge bag of coin. The agent said to try and call Logitech support directly.
I did just that and spoke to Jack who confirmed the no spares scenario and advised me that they would replace the complete unit under warranty. The correspondence continued from then on by email first with Jack sending me the required claim forms and then Niina guiding me through the rest of the the process.
This all started on the 10th of January. My replacement wheel was dispatched on the 16th January and I received it in South Africa on the 20th January..
Thank you to all those involved it is wonderful to know that service like this still exists.
01-23-2012 04:25 PM - edited 01-23-2012 04:25 PM
Thank you very much for your kind words! I will be sure to forward your post to our support team.
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