Share Your Thoughts

[aletrindade]

I have reached Logitech support in Brazil due to a problem with a V150 Laser Notebook Mouse which still covered by the 3 year warranty and purchased in Brazil at Walmart. I received a new mouse from Logitech with a bill of ~US$46 (charged through the UPS logistics partner). The V150 Laser Notebook Mouse it's discontinued and current market price it's less than US$10. Service support from Logitech (0800 891 4173) told me to go after my rights at the court if I wasn't satisfied.... how could possibly someone be satisfied to pay for a discontinued mouse which still covered by contractual warranty almost 5 times than the street market price. 

I'm wondering if someone outside Logitech Brazil support can escalate this problem before I actually go after my customer rights.

I didn't authorize Logitech to bill me at any circumstance... This is a completely absurd.

[AntonC]

Hi alternated,

I've received your PM. I will escalate your case with our regional support manager.

Regards,