08-03-2012 04:23 PM
I have reached Logitech support in Brazil due to a problem with a V150 Laser Notebook Mouse which still covered by the 3 year warranty and purchased in Brazil at Walmart. I received a new mouse from Logitech with a bill of ~US$46 (charged through the UPS logistics partner). The V150 Laser Notebook Mouse it's discontinued and current market price it's less than US$10. Service support from Logitech (0800 891 4173) told me to go after my rights at the court if I wasn't satisfied.... how could possibly someone be satisfied to pay for a discontinued mouse which still covered by contractual warranty almost 5 times than the street market price.
I'm wondering if someone outside Logitech Brazil support can escalate this problem before I actually go after my customer rights.
I didn't authorize Logitech to bill me at any circumstance... This is a completely absurd.
08-06-2012 10:25 AM - edited 08-06-2012 10:43 AM
I've received your PM. I will escalate your case with our regional support manager.
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