03-16-2011 07:44 PM
Hi Mark...I have the same issue (swollen battery) in my Harmony 880...can you let me know how to get a replacment...mine actually broke the battery door off the remote - thanks for your help. Jim Rokeby
It is normal for the battery to expand slightly over time. However if you are not able to fit the battery cover on then this becomes an issue. I was able to check on your account, and see that you have contacted our Support team and they have processed a replacement battery for you.
I would recommend you contact our Support team to help resolve this issue. As I mentioned to gwencourt, your battery likely needs to be replaced. Please feel free to send me a PM if you would like some assistance getting in contact with them. I'm sure they will be able to resolve this quickly for you.
03-17-2011 10:00 AM
I would suggest you contact our Support team to assist with this. Please click on the link below to send an email to them.
Contact Support . You can choose either the Phone or Email options.
08-23-2011 10:51 AM
I am having the exact same issue! Replaced the battery last April and now it's swollen again, the back won't close correctly and it's not holding a charge from one day to the next. It's obvious from the other messages that this is an ongoing issue with this remote and battery. Since my warranty is up on my remote, I'm left with buying another battery again. Since I can't even get to customer support without paying now, perhaps Logitech would like me to start blogging my displeasure at spending over $300 for a defective remote. A recall should have been issued for this problem!!!
08-24-2011 07:29 PM
We had the same issue of a swollen battery with a Harmony One remote (out of warranty), and we followed MarkDU's advice (above) to contact customer service. They got back to us in 48 hours and resolved the problem, so it may be worth sending an e-mail. Hope this information helps.
08-29-2011 02:11 PM
I called Logitech about my swelling battery on my Harmony One remote (battery gets hot when it charges as well). They will be replacing it with another unit. Here is there response:
Logitech Customer Care
Thank you for contacting Logitech Customer Care about your Universal Remotes
Your Return Merchandise Authorization number is: RMA XXX-XXXX
Your order has been submitted for processing today.
You will receive the tracking number in 1 -2 business days
We do not require you to return the defective unit.
Please note that your original defective unit has been disabled from our system. Any update on this product is not possible. You can use it with the existing configuration until you receive the replacement product. Kindly dispose of the unit after you receive the replacement product.
If you have any questions about your RMA or this process, please reply to this e-mail.
Thank you for your patience.
To view the warranty policy, please log on to www.logitech.com
If you have any further questions, please feel free to reply to this email and we will get back to you shortly. Thank you once again for contacting Logitech Customer Care.
08-29-2011 10:30 PM
I have a Harmony 880 battery that is swollen and popped off the cover too. How is logitech releasing these products with these problematic batteries?
Logitech Support, please advice on remedies here!
09-01-2011 04:55 AM
I have the Harmony 885 and the same problem as above. I think these remotes all have the same battery. I have this remote for almost 2 years and the cover of the battery is now completly broken. The shop where i bought it gives a 2 year warrenty, but they no longer sell this model. The remote itself is fine, and im very pleased with it except now the battery has swollen.
The battery duration is also very poor. I have contacted Logitech and send them a few photo's of the swollen battery and broken cover. I hope they can replace the cover and battery.
It apears something is wrong with these batteries.
09-15-2011 10:18 AM
Logitech customer support was very quick to respond and resolve my problem. They did acknowledge the battery company they were using produced faulty batteries. They sent me a new one and it's working perfectly!