Share Your Thoughts

[LadyAnime]

I did request help from Logitech but only got an email telling me my issue had been resolved when it has not. :/ I emailed them back asking them to send the solution again and got nothing.

I am running XP and I have the TrackMan Wheel p/n 630-000226. I LOVE this mouse, so much. It worked wonderfully for a couple months but now it will work for ten minutes and then stop. I can unplug and replug it in and it will work for ten more minutes and then stop. Eventually my computer tells me that whatever I am trying to connect doesn't want to connect. "click here to fix it" but of course my mouse is BROKEN and I can't click it. :/ I uninstalled the drivers and reinstalled. Still broken. I have tried other usb ports. Still broken. I am currently using a roller ball mouse and it is killing my wrist. I really want my good mouse to work again ;(

Any advice?

[AntonC]

Hi LadyAnime,

If you haven't done so already, please click on the "Your Support History" link under the announcement area of the community home page to see if the ticket is still active. If not, please click on the "Contact us" tab to submit a new ticket.

If you need additional help with this ticket, please feel free to PM me the support incident number and I will look into the ticket for you.

Regards,

[LadyAnime]

Thank you for pointing out that page. I followed everything you advised to do and the result is the same. I have tried using this mouse on another computer and it did the same thing. For some reason I am unable to reply to that other link. I will open a new support ticket.