11-21-2008 03:57 PM - edited 11-21-2008 04:15 PM
You wouldn't think this would be a difficult question, but so far I've managed to stump two CSRs.
I own the AudioHub PN 980-000101 and am so far quite pleased with it. I bought it in the US, and I'm trying to find out if I would need a transformer to run it if I travel outside North America, which I do quite frequently. (I already know I would need a Schuko-type plug adapter. I have several, which I use for my notebook, battery charger, and cellphone charger, all of which are otherwise made to run pretty much anywhere in the world.)
The power cable is described an as "AC power cable," which is kind of meaningless. Most computers and other small electronics these days are made to run anywhere in the world, with just an adapter for the plug. There is no information on the product page or in the packaging which provides any clue.
I compared the US specs with the specs for the Russian AudioHub (PN 980-000103) and they are identical except that the Russian-language product page just says "power cable," without specifying the type of current.
Just for laughs, I checked the specs for the UK AudioHub (also PN 980-000103, like the Russian model). Again, specs identical to the US and Russian models, except that the UK model also says it comes with an "AC power cable." The specs for the Australian model (PN 980-000106) are identical to the specs for the UK and US models, down to the "AC power cable."
CSR #1 told me that Customer Support in the US supports only Logitech products made/sold in the US and that Logitech couldn't sell me a transformer or plug adapter. I already own both and don't need to buy more and I already know I need to use a plug adapter. What I need to know is whether I actually need to use a transformer. CSR #1 hung up on me.
CSR #2 had better manners but didn't know any more. He offered to get a consensus from the other CSRs, but I didn't think this was something that should be put up for a vote. I need facts. CSR #2 said he couldn't read the Russian-language specs so he couldn't be sure. Well, I could read them, but I'm still not sure.
Anyone have any ideas as to how I can confirm whether or not I need a transformer in addition to a plug adapter? I suspect that I need only the plug adapter but would prefer to be certain so as not to blow up the speakers. The voltage and amps are given, but not the hz.
I'm wondering whether the model numbers (PN 980-000101 for the US, PN 980-000103 in the UK, Europe, and Russia, PN 980-000106 in Australia) provide some sort of clue. Is it possible that the difference in the final digits among these model numbers refers to the type of plug needed in that part of the world, and that otherwise the AudioHub is the same device from one country to the next?
Thanks in advance for any help with this.
11-21-2008 05:08 PM