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[crzydream]

Got a Logitech Z-5500 in February and it worked OK till 3-4 weeks ago, when it started to give me a hard time detecting the Optical input. 

Had to power cycle it at first, the power cycle and reset... and now... nothing would get Optical to work anymore.
Stereo 1-2-3 or 6ch and COAX are still detecting and working properly, but it's the Optical from my PS3 that i would need the most.
 
I was wondering if this happend to anyone else and if there's a fix to it, other than asking Logitech for a replacement,

as now i got scared by reading the messages on this forum of how many replacement control pods died in within few days from receiving them. 

I guess Logitech is not sending brand new replacement but refurbished ones.
 
Thank you for reading and for your advice! 

[Mike_M]

Hi,

In 2.5 years I have not seen a single optical input failure on a control pod.

Logitech is not refurbishing control pods.

Could it be possible that the PS3 is not sending a signal?

[crzydream]

Mike,

thank you for your quick reply.

The fact you say this is a never heard before issue, actually makes me happy. hopefully i will get to figure it out, but not sure how much hope there is as i already tried 4 different optical cables and 3 different sources (PS3, PC and TV optical out).

i may ask for RMA later this week.

[Mike_M]

Hi,

You da man. Can't fault your troubleshooting.

[Rinkrat456]

Found this thread when looking for an answer to whether or not I can buy a new control unit for my Z5500. 

My unit is long out of warranty as I got the whole unit in '06 with my Dell XPS computer.  However, I have never used the optical port until this past week when I got a new PS3 and wanted to try out the audio quality.  The optical port did not work the first time using the provided PS3 optical cable.  Got a new cable from best buy, no change.  Tried a different source, a Sony DVD player, did not work.  Tried an XBox360, did not work.  I even went as far as trying a third and very high end optical cable, no luck.  I think after all these different tests I can conclude the control unit's optical input is not working.

Where can we "out of warranty" customers buy a new control unit for our Z5500's?  I've wanted to try a new unit from almost day one actually because the digital settings in the menu have never produced sound, even coming from a high-end Sound Blaster XFI sound card.  I've always been forced to use 6-channel direct, which has been adequate for years.

Thank you,

-Patrick

[crzydream]

Now I am 100% sure that my system is faulty. Sometimes my optical worked after unplug/plug the power cord, but today even that did not help. I will send it to RMA tomorrow.

For those out of warranty i suggest try eBay.

Mods, feel free to close this thread.

[Mike_M]

Hi,

You can call Technical Support and ask for an OWC. We will sell you a new Z-5500 at a discount. You will need to have the control pod from your old systyem to send to us.

[adrianl]

my control panel stoped twice ,but now seems to be ok ,but blue back light has given up,

[nixgear]

I have developed the same problem. My unit has occasionally developed a stutter when using optical input and the control pod would flash from "Dolby" (or stereo) to "No Digital Data". This has happened twice and both times it was fixed by a power cycle. Last night, I had this issue and now it wont accept any optical input.

I was wondering how other people have overcome this and what exactly an OWC is? I am in New Zealand so I believe the extend of the support available to me is very limited (I cant even get a replacement remote!?!)

[adrianl]

adrian l

             get in touch with logitech ,  and persist , and they will replace the system,    or they did with me

             my problem was with the back light ,but if you read forums,  the control pod seems a bit unreliable to say the least

                                                                                                                              good luck    adrian l