Reply
Logi Nu
RadioActive2
Posts: 1
Registered: ‎07-21-2012
0

Problems connecting Logitech Bluetooth Wireless Speaker Adapter

I'm having problems trying to get my new Wireless Speaker Adapter to work.

 

I have a USB Bluetooth dongle that supports A2DP, which is installed and working correctly.

 

However, add the Adapter and pair it to my laptop, the following occurs:

 

1.  Press button on top of Speaker Adapter.

2. Click "Add a Device" from Bluetooth device window.

3. Select Logitech Wireless Speaker Adapter and get communicating message.'

4. Prompted to select pairing option - I select "Enter Device's Pairing Code and enter "0000"

 

Process finishes and I see that the Speaker Adapter has been added, but there is a yellow error triangle with exclamation point.  Taking a closer look, I find that on the Hardware tab there is the following message "The drivers for this device are not installed. (Code 28)" - Again, this is when I look at the properties for the Logitech Speaker Adapter, not for my BT adapter.

 

So what's the deal - I'm running Windows 7 Pro - this should be a pretty much automatic process.  I've looked, I can't even find any reference to drivers for this device.

 

If I can't get it resolved, I'm not going to waste a bunch of time screwing around with it - back it goes to Amazon.

 

Any help appreciated.

 

RadioActive

 

 

Support Specialist ★★★
daleLogi
Posts: 3,185
Registered: ‎01-06-2010
0

Re: Problems connecting Logitech Bluetooth Wireless Speaker Adapter

Hello RadioActive2,

 

We have an existing thread regarding the same issue. Please refer here for possible solutions.

 

daleLogi

Support Specialist

 

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

      
Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.