Hi Z906_User,
We are currently experiencing long wait times due to severe weather conditions that have impacted one of our support centers. If you have a faulty speaker I suggest you contact our Phone Support Team, since warranty replacements are only issued through phone support.
If you are in U.S. or Canada you can call 646-454-3200, if not please choose your country from this list.
Paulina
Support Specialist
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All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
