Speakers

[Mariane]

I've been having this problem for a few months now if not for over an year. Haven't searched help before because I thought it wouldn't be needed but it is.

My Z-10 speakers stopped working out of nothing.

Current state: They turn on but are not recognized by the pc nor the touch software is working on them. Nothing more then blank orange appears in the little screen. Even if i clic everywhere i get no reaction. Also they turn on as soon as I plug them to electricity (without any touch) and only turn of if i plug them off of electricity. Also they've stopped recognizing external connections such as mp3.

I don't know what happened. At first I tried to install them and uninstall them, put the most recent drivers and everything else. they kept being the same. I just did it again, installed the software with the original disk and then update the driver online (which wasn't needed). didn't work (again).

In the day they've stopped working it was very random. Everything was turned off properly and to save energy i turned off the extension cable to which my computer and speakers are connected (and other devices). When I turned it on again they were like this and I could never hear sound from them again. 

I've been always carefull with them, never let them fall or anything. They are in a very new state and they are the best speaker I've ever had. I tried them on other usb connections but it's always the same blured orange thing.

Please help me...

[sanderl]

exactly the same thing has happened to my speakers,

hopefully someone will know the answer to this problem!

[Mariane]

Thank you for making yourself notice. It may even be a bug of the device, i don't know but it's good to know that unfortunately I am not alone and it happens with other people too.

I really hope someone can help us here.

[Cyborg83]

Hello,

I also have the same problem... Anyone could help ?? or the support is not helping ?

[Mariane]

Thank you for making yourself notice!

I sent an e-mail to the logitech support team. They've just asked me to do a few tests that I had previously done (with no good result)

"- Would you be able to try your device on an other PC?
- Could you please unplug from the power your Z-10 for 5 minutes? Then plug it again.
- Could you please re-install the latest Software Z-series..."

They had also asked me the purchased date, point of purchase and the receipt but i have non of those since I bought the speakers in early 2007 and they broke after the guarantee expired (probably summer 2010 from what I remember).

I told them about my post here and more people comming in with the same problem.

Maybe if you can ask help as well and have these informations a better solution is found.

I just didn't ask help earlier because I thought i could solve this issue alone but I haven't been able to do so since it happened.

[sanderl]

thanks for informing us

i've also run those tests but they didn't work for me either

[Mariane]

For the ones following this topic and anybody else interested.

Logitech couldn't present me a solution to fix my speakers. And since my guarantee is expired they couldn't replace them as well.

Even though they were very understanding and kind, always answered me in the most polite way actually searching for a solution. In fact they had the kindness to offer me a Loyalty Discount wich I gladly accepted.

I don't think my speakers have any solution at all and even here in the forum no solutions were presented.

I support you to go to logitech support team report your issue and present the data that they ask. Perhaps your personal cases have a better solution.

Even though I couldn't get my speakers back I am thankfull to Logitech for discussing openly this subject and having the kindness to offer me the L D.

Best luck with your issues

[jazz619]

I've had my z-10 speakers for over 2 years and they worked fine up until a few weeks ago.  They were no longer being recognized as a sound device.  Instead of my speakers I get this 3-UAC3556B headset thing showing up every once in awhile.

Glad to see I'm not alone, but disappointed to see there hasn't been a fix.

Other boards say to unplug and then plug your speakers back in.   I tried this solution and it took over an hour for my computer to recognize the speakers.  When I used my computer the next day, the speaker were not recognized again.

C'mon logitech, I have your speakers, webcam, cordless keyboard and mouse.  I'm a faithful user, please don't disappoint.

-Jazz

[dwid]

I just started having a similar problem this week. When playing MP3's using Windows Media Player, mute randomly activates, playback goes into fast forward mode, playback pauses, etc. I have been using a Windows 7 machine for several months and never had this problem with XP. These are great computer speakers and I would hate to have to replace them. Hopefully, Logitech will diagonse and rectify the problem.

[rawbear]

Hello,

Since yesterday  (July 11th 2012) I have E-X-A-C-T-L-Y  the same problem with j my Z-10 speakers..

Rawbear