04-22-2012 12:17 PM
I was DJ'ing (well...playing music I guess) for my friends 20th birthday party last night. I used my 5500's and everything sort of went to hell. After about 3-4 hours of playing at around ~ 80% max volume for most of the night everything just died. I check it out and it looks like the entire system overheated and shut down. I started freaking out, unsure of why it did that and why I couldn't get it to turn back on.
After around 30 minutes, I pulled what I believe was the fuse out (it was fine) and stuck it back in and I got power again. I turned on the system and the subwoofer just...doesn't work. Instead of getting the incredible and awesome lows that I'm so used to having (I'm so spoiled with this system), I got some sort of **bleep**ty-sounding low and the entire thing was rattling and shaking.
I'm going to go pick up the system now and see if anything has changed over the past 10 hours, but has anyone ever encountered this issue before? It's been under 2 years, can I send it back in via warranty and get it replaced? Is there a way to fix it without sending it in? I really don't want to send in this monstrous unit unless I absolutely must. Shipping it will be a huge pain in the butt...
Am I just SoL and need to get a new one under warranty or what?
Oh yeah, and when I went to pick up the center speaker last night, the speaker just came right up off of the stand and snapped. I don't know how or why, but I guess I need to get the entire thing warrantied. I'm so frustrated by this whole turn of events, what happened Logitech? I love almost every one of your products, why did my subwoofer die
04-23-2012 07:24 AM - edited 04-23-2012 08:23 AM
You can contact Logitech Customer Support and see what they can do for you.
The Z5500's are discontinued.
From what I have seen here. Logitech does not have repair parts to fix discontinued speaker systems and may replace with the current model available.
Driving them at 80% for four hours. May have damaged them.
05-13-2012 01:24 PM
If you can't get it under warranty and it is just an issue with the sub itself... Check out my walk through to do a modded replacement for it.
I'm sure this voids a fair amount of the warranties so I wouldn't do it if you can get it under warranty.