05-10-2012 04:33 PM
I just got my new Z313 today, and right out of the box, the satellite speakers were not working at all. If I hold them right up to my ear, I can hear that they are powered, but no sound will come out of them. The subwoofer is working(ish), however.
I've tried connecting the system to my blackberry and listened to an audiobook, but the satellite speakers still did not work. I've tried updating my sound drivers, but they have no fixed the issue, either. Is there something I have missed, or are these speakers defective right out of the box?
06-29-2012 11:41 AM
The Z313 is pretty much a plug and play device. The only work around for the issue is to unplug and reconnect the satellite speakers back to the subwoofer or try it on another music source to isolate the problem. If you get the same results then it is a hardware issue. You can also try the speakers on another power source outlet so you can check if the speaker is getting enough power. If problem persists, you can return the device back to the store since just got the speakers or you can contact our support desk. Click the link below to know the number that supports your region.
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