Reply
Logi Nu
perkie
Posts: 2
Registered: ‎12-17-2011
0

Z506 to Samsung TV-satellites don’t work

We hooked up the Logitech Z506 speakers to our new Samsung TV using the green 3.5mm plug which goes from the sub woofer to the headphone jack on the TV. This is the only way to do it. (I read the thread “Z506 to LG 55LW6500 problem".) We get no sound from the satellite speakers (just very faint background static). However, when I run the help menu on the Samsung TV and have it test sound – it performs a test and music does come through the satellite speakers. So the TV is “saying”  - or insinuating it is a connection problem to the speakers? Obviously the satellite speakers work (it all sounded awesome) but only on Samsung’s test. Does anyone have any ideas? Just seems funny that the TV test can make all the speakers work but we can’t!

Retired Logitech Employee / Moderator (Inactive)
CarterW
Posts: 698
Registered: ‎08-30-2010
0

Re: Z506 to Samsung TV-satellites don’t work

Hi perkie,

 

I would suggest checking the menu if there is an option to disable the TV's speakers and send sound through the headphones port (what the 3.5mm would be plugged into). Also ensure that the orange and black connectors are not plugged into your subwoofer.

 

You may also want to check with Samsung for guidance on setting up external speakers on the TV.

 

Regards

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Nu
perkie
Posts: 2
Registered: ‎12-17-2011
0

Re: Z506 to Samsung TV-satellites don’t work

Thank you for answering. We did try turning off the TV speakers - that did not solve the problem. And we do not have the orange and black connectors hooked up to the sub-woofer.  We are using the phono to phono line that came with the speakers which goes from the sub-woofer to the TV. We happened to have an adapter that had the RCA red & white to a phono jack which we also tried but that did not work. I guess we may have to contact Samsung unless someone has another idea. Thanks for your help.

Logi Nu
backisnickel
Posts: 1
Registered: ‎02-26-2012
0

Re: Z506 to Samsung TV-satellites don’t work

Hi There,

 

So as per your previous answer is it the Samsung TV which is a problem and whom we should contact or is it that Logitec Z506 does not support Samsung TV's coz it says that muiltiple devices are supported ....

 

so does that mean that what logitech claims us incorrect....

 

Any alternative solution ?

 

coz i am really having a hard time movies which support 5.1 support, as the speakers dont give me much of an output for the movies in particular...

FYI.. music works just fine...

 

Please advice...

Retired Logitech Employee / Moderator (Inactive)
dhelpard1
Posts: 654
Registered: ‎03-03-2011
0

Re: Z506 to Samsung TV-satellites don’t work

Hello backisnickel,

 

The Z506 speakers will support anything that has a 3.5mm analog output.  The Z506 speakers do not have a digital input or a decoder built in, therefore you will not get true surround sound from the Z506 speakers as they rely on your computer to decode the audio.  You can get a simulated surround sound by having only the green 3.5mm plug plugged in to the source as well as the sub woofer.  The speakers will then provide you with simulated surround sound environment.  You can get a true surround sound from the Z506 speakers with the use of third party hardware.  That third party hardware is a digital to analog audio converter such as this one.  You would simply connect your converter to the digital source using an optical cable or a coaxial digital cable (depending on the source) and then connect the Z506 speakers to the converter.  The green 3.5mm plug is for the front left and right speakers, the black 3.5mm plug is for the rear speakers, and the orange 3.5mm plug is for the front center and sub woofer.  If your source is your optical output on your TV, it may only output a stereo signal.  You may want to check the manual for your TV to determine the output.

 

I hope this helps you out.

 

Sincerely

 

 

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logi Nu
gorram
Posts: 1
Registered: ‎05-09-2012
0

Re: Z506 to Samsung TV-satellites don’t work

Hi,

 

I purchased one of these audio decoders as recommended to another z506 customer.

 

I connected an optical cable from TV to decoder and another optical cable from DVD player to decoder.

 

When watching TV, there is a humming sound coming from the subwoofer, which is absent when playing a DVD; there are times when the audio sound lowers automatically, then in this case, if I'm watching a film with two characters talking, their conversation is barely audible while background sound remains the same, so if I turn up the volume to hear the people, then the walls tremble if there is loud background sound, so my hunch is that this decoder is defective?

 

I've heard some complaints, so if this decoder is an issue, is there one which is more reliable and made in the west? Granted, I assume these are made in China for a reason, and probably to do with Dolby sound copyright?

 

Surround sound isn't great either with this decoder, and almost better to have stayed with the Logitech converter which came with the speakers with 3.5mm to RCA, but then that cable connects to TV's headphone jack, and with this current decoder arrangement, I can run optical cables from TV and DVD player to the one decoder, which is convenient as I don't have to switch the cable back and forth from TV to DVD to TV if I want to watch a DVD.

 

Thank you!