How can you change the status to "Solved" It is not yet solved. Its status of no response is indeed correct.
Its been a month since I raised this fault. It is really frustrating that the speakers are lying idle in my living room for last one full month. I thought Logitech cares and will replace this within a week. But a month and still no sight of solution is really bad service. I would have taken the entire set for repairs, if I was assured that replacement was available. But you are also not assuring me that.
Is there any issue with Logitech India? You have 5 authorized resellers in India, cant even one of them repair it. I do not understand the rationale for resellers insisting that they will service products only imported by them. Can you help me, or should let me know the details of your superior to whom I can talk/ email to.
And I am not going to buy any Logitech equipment in future. That is final irrespective of how this problem is now treated. I have lost faith in Logitech.
Dear Joe,
Any updates man! This is testing my levels of patience now.. How much more time do you require for a simple replacement and that too in Warranty and when its your fault you shipped a bad product..
Dear Joe,
It been 10 days since the last update. Please let me know the status.
Regards,
Shreyas
>
> Dear Joe,
Thanks for the update. I will wait for you reply.
Warm Regards,
Shreyas
>
Dear Shreyas,
Hi there. I just checked this case with our supervisor and we will try to request for a spare control pod only. Please wait for the update regarding this case until next week.
Regards,
Logitech
Dear Shreyas,
Thank you for your reply. I apologize for the inconvenience. Please give me until tomorrow to ask the higher management about your request. Looking forward for your understanding.
Regards,
Joe
>
Dear Joe,
I can not believe this. I thought all this time DK would have find a
solution to this problem. Else, even after 10 days, you are just repeating
what DK has said. I had said in my earlier mail what difficulties I am
facing.
For repetition here they are
"Based on your recommendation, I asked two of the distributors regarding
> the same.
>
> Rashi Peripherals which is located in my town stated that they repair/
> replace only those speakers that they have imported and not of everyone.
> Savex Computers which is located about 25km from my town asked me to get
> the entire set (15kgs of it) to their shop. However, they have asked me to
> keep the speakers with them and take replacement after 7 - 10 days.
> However, your notice clearly stated not to leave the device to the store
if
> in any case they tell you that your replacement unit is not yet available.
> Just get back to them on the specified availability date of your
> replacement unit. "
>
> Please advise."
See, this was about 15 days back, after which DK said, let me see what I
can do and took my contact address and phone number. But never replied.
Can you tell me solution to this. My set is broken. But I dont want to
carry along the Subwoofer and rest of speakers to service centre when only
the control pod is broken. Cant it be only replaced. If I have to carry
whole set, Can't I get them to Rashi which is in my town.
Please suggest and now please give final advise else I am not going to buy
any product from Logitech ever due to 1st - bad quality 2nd - poor customer
service.
Shreyas
>
Dear Shreyas,
Thank you for contacting Logitech Customer Care. I'm Joe, one of the customer care representative for Asia Pacific team who will gladly assist you with your Logitech Surround Sound Speakers Z906 under the reference number
{Personal content removed for your safety}. which will also serve as your future reference regarding this case.
I understand that you are having issues with your speaker, please click my link below to check other service center near you:
http://www.logitech.com/en-in/447/10052Meanwhile, you will receive an email survey from a scale for 0-10 where10 is the highest once we have this issue resolved. Any feedback from you about Logitech and its product will be highly appreciated. Hopefully you find some time to answer it for me.
Once again, Shreyas, Thank you for choosing Logitech and have a nice day.
Best Regards,
Joe
Logitech Customer Care Team (APAC)
www.logitech.com/supportHi DK,
Any update? Any suggestions for my problem?
Regards,
Shreyas
Dear DK,
Please find below my details
Name: Shreyas{Personal content removed for your safety}
Home#: {Personal content removed for your safety}
Mobile#: {Personal content removed for your safety}
Email: {Personal content removed for your safety}
Address: {Personal content removed for your safety}
Regards,
Shreyas
>
>
Dear Shreyas
{Personal content removed for your safety},
Okay, please provide me the following information, and let me see what we can do for you.
Name:
Home #:
Mobile #:
Email:
Complete Physical Address:
* Street| City | State/Province | Country | Postal Code (This should be in one line only & NONE P.O Box)
If you have any additional questions, please feel free to visit our website at
http://www.logitech.com, or reply to this e-mail.
If you need assistance with logging into your account, please click on this link:
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/17111.
Thank you for choosing Logitech.
Kind Regards,
DK Magno
Logitech Inc.
Customer Care - Asia-Pacific
>
>
> Dear DK,
>
> Based on your recommendation, I asked two of the distributors regarding
> the same.
>
> Rashi Peripherals which is located in my town stated that they repair/
> replace only those speakers that they have imported and not of everyone.
> Savex Computers which is located about 25km from my town asked me to get
> the entire set (15kgs of it) to their shop. However, they have asked me to
> keep the speakers with them and take replacement after 7 - 10 days.
> However, your notice clearly stated not to leave the device to the store if
> in any case they tell you that your replacement unit is not yet available.
> Just get back to them on the specified availability date of your
> replacement unit. "
>
> Please advise.
>
> Regards,
> Shreyas
>
>
Dear Shreyas
{Personal content removed for your safety},
For this case, it is safe to conclude that your device is faulty, and needs to be replaced if still under the warranty. Please visit any of our distributors near your area to get a replacement/refund.
Logitech Distributors:
Neoteric Infomatique Limited
Rashi Peripherals Privet Limited
Savex Computers Ltd
Ingram Micro India Limited
Just bring your faulty device together with your invoice/receipt to the store, and provide them this reference/incident number
{Personal content removed for your safety}.
IMPORTANT:
Do not leave your device to the store if in any case they tell you that your replacement unit is not yet available. Just get back to them on the specified availability date of your replacement unit.
Your device is subject for further testing and troubleshooting at the store before they replace it.
If you have any additional questions, please feel free to visit our website at
http://www.logitech.com, or reply to this e-mail.
If you need assistance with logging into your account, please click on this link:
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/17111.
Thank you for choosing Logitech.
Kind Regards,
DK Magno
Logitech Inc.
Customer Care - Asia-Pacific
>
> Hi DK,
I understand that the pin provided is a bit thin and has issues with
connection. To ensure that it is not just an connection issue, I have tried
three different power outlets in my home, but the speakers do not start.
About 2 weeks back, they started behaving weird and used to stop after 5 -
10 mins of playback. Disconnecting all wires and letting it rest for a
night resolved this problem and speakers used to start in the morning. Just
a week back they have given up completely and even this procedure doesnt
seem to work. I am sure they are drawing power. Can you suggest some other
way to reset these speakers or to check if Control Pod is working ok? Else
suggest suitable solution.
Regards,
Shreyas
>
Dear Shreyas
{Personal content removed for your safety},
Thank you for contacting the Logitech Customer Care Team. My name is DK, and I am glad to assist you. I apologize for the wait in receiving my response.
Your support ticket number is:
{Personal content removed for your safety}. Your ticket number is a way for us to track your support request.
Please indicate or mention your ticket number for quick and future reference of this particular case.
Shreyas, from your e-mail, I understand that your Surround Sound Speakers Z906 turns off when adjusted to high volume. I apologize for this inconvenience.
Try using another power outlet for your device to verify if it is power, or hardware issue.
Please update this support ticket if the same issue will occur.
If you have any additional questions, please feel free to visit our website at
http://www.logitech.com, or reply to this e-mail.
If you need assistance with logging into your account, please click on this link:
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/17111.
Thank you for choosing Logitech.
Kind Regards,
DK Magno
Logitech Inc.
Customer Care - Asia-Pacific
>
> I stay in {Personal content removed for your safety}. Please suggest a
service center that is closest to my home. The speakers are very heavy and
I do not want them to carry them long distances. I have also attached the
receipt with this mail
>
==================== image File Attachment ====================
Receipt Logitech Z906.jpg, 692310 bytes, added to incident
I have purchased Logitech Z906 speakers not even a month back. However, they have suddenly stopped working. Pressing the power button has no effect and it does not start.
Please suggest a remedy. This is very frustrating as the most expensive speaker sets of Logitech have given up in less than a month.
