08-13-2012 02:14 PM
I have had my Squeezebox for four months. It worked great until three weeks ago. At that time the screen turned white. I contacted customer service (reference # 120726-00066) and was told that the unit needed to be replaced and that I would be receiving a shipping label via email.
After a few days I again contacted customer service because I had not received the shipping label. It was determined that there was an error in the email address. This was corrected and I was told that I would receive the shipping label soon.
After several more days, I again contacted customer service. This time I gave them a different email address to use. After several more days, still no shipping label.
(Yes, I have checked the Spam, Trash, and Junk folders on both email accounts).
Last Friday, I again contacted customer service. I was given the UPS Tracking Number of the created shipping label and was told that my local UPS store could print it for me. Well, the local UPS store could not print the shipping label.
At this point I am willing to spend my own money to ship the Squeezebox back to Logitech. Is there an address for the return facility that I can use?
I have been very pleased with my Squeezebox and really want to get this problem resolved. Until this problem is resolved, I will not be purchasing any Logitech products.