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Logi Visitor
AZJoe
Posts: 21
Registered: ‎01-02-2010

Lack of Loyal Customer Focus

I have a Boom, a Radio, and a Duet and was planning on getting another Radio.  Went to the website this morning and saw to new direction Logitech is going.  Why wasn't the base of current users informed ?  Where is the detailed confirmed information about the plan (if there is one) going forward? How will the now discontinued products be supported.

 

MySB,com, although had its share of problems, is a versatile tool when it  works. It looks like Logitech internet /WiFi music systems will become a commodity like any other device out there and have no distinguishing service to separate it from the pack.  With a history of lack of concern for or communication with users, its hard to see how it will be a choice of future purchasers.

 

Very Disappointed,

 

 

SBR
Logi Browser
SBR
Posts: 8
Registered: ‎02-27-2012

Re: Lack of Loyal Customer Focus

[ Edited ]

I think they made a big mistake.  You can get more info and help from http://forums.slimdevices.com/index.php

Logi Nu
jp73
Posts: 1
Registered: ‎08-31-2012

Re: Lack of Loyal Customer Focus

I'm absolutely extremely p*ss*d *ff  by Logitech

 

How can they be so stupid to give up on the best streaming system out there, the only competetor is Sonos, they must be

laughing their brains out

 

Wish they had put the Squeezebox concept up for sale instead of just killing it !!

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jimmypowder
Posts: 19
Registered: ‎09-23-2011
0

Re: Lack of Loyal Customer Focus

No more Logitech for me.

Logi Nu
Gadgety
Posts: 1
Registered: ‎09-02-2012
0

Re: Lack of Loyal Customer Focus

Having read Logitech's strategic plan I understood the company was targeting small radio type devices since they found this to be the growing segment. I am disappointed that Logitech is abandonding their existing user base, and it's likely to create poor perception in the marketplace also for the UE line. 

Retired Logitech Employee / Moderator (Inactive)
Logisgo
Posts: 1,067
Registered: ‎06-26-2012
0

Re: Lack of Loyal Customer Focus

Hello AZjoe,

 

We will continue to support Squeezebox devices. If you have any issues with your Squeezebox devices please let me know to further assist you with them. I hope this information helped.

 

If this helps you out, please click on the "Accept as Solution" or "Give Kudos" button so this information can benefit other users via search.

Logi Browser
jimmypowder
Posts: 19
Registered: ‎09-23-2011
0

Re: Lack of Loyal Customer Focus

Thanks AZjoe, what length of time to you plan on supporting the squeezeboxes?

 

How long will mysqueezebox be supported?

Logi Browser
saidlasf
Posts: 8
Registered: ‎06-25-2012
0

Re: Lack of Loyal Customer Focus

[ Edited ]

Logisgo wrote:

Hello AZjoe,

 

We will continue to support Squeezebox devices. If you have any issues with your Squeezebox devices please let me know to further assist you with them. I hope this information helped.

 

If this helps you out, please click on the "Accept as Solution" or "Give Kudos" button so this information can benefit other users via search.


Hello!

 

Strange that it took Logitech so long  to respond on what I think is a big problem and question.
 
You just have to read about what your customers have problems with and how frustrated they are.
I am one of those who is incredibly annoyed at not knowing what will happen with sqweezbox
 
Said
 
Retired Logitech Employee / Moderator (Inactive)
Logisgo
Posts: 1,067
Registered: ‎06-26-2012
0

Re: Lack of Loyal Customer Focus

Hello jimmypowder,

 

Mysqueezebox.com will also be continued to be supported as much as we can. Hope this information helped.

 

If this helps you out, please click on the "Accept as Solution" or "Give Kudos" button so this information can benefit other users via search.

Logi Master
pippin107
Posts: 594
Registered: ‎07-05-2010
0

Re: Lack of Loyal Customer Focus

[ Edited ]

Sergio,

 

now, if that's true, then we can use Live Music Archive as a test.

It has been broken on MySqueezebox.com for 6 months now due to what is probably a minor change, even though it was still being advertisted and after all Squeezeboxes are atill being sold.

On uesmartradio.com, however, it does already work.

 

Will there also be a fix for MySqueezebox.com?

---
Author of iPeng.
Learn more about iPeng, the Squeezebox and UE Smart Radio App for iPhone or iPad on penguinlovesmusic.com