02-13-2011 09:29 AM
I just subscribed to Sirius and purchased the Internet Radio option. I logged in and the account comes up. The channels are there,yet I get nosound. I've made sure to hit the play button, regular stations and apps work.
Any suggestions or other with similar problems?
Solved! Go to Solution.
02-14-2011 01:26 PM
We are aware of several bugs that have occured with the Sirus/XM app since the merger. We are investigating the cause and resolution with the Sirius/XM Engineers.
02-14-2011 08:49 PM
I too have this problem. Im an original XM customer with internet radio option. I can see the channels fine but no sound. Are you close to a resolution of this? All other channels work fine to my knowledge.
02-18-2011 04:37 PM
Hi Trevor, do you have any timeline to resolution? Approximate date would be great? If it's going to take a while, I may cancel my sirius account and wait until it's fixed as I have no desired way of listening otherwise.
02-18-2011 05:20 PM
THIS PROBLEM IS RESOLVED! It was never a technical issue to begin with but a login issue. You need to login into Siriusxm.com and change your login from an email address user name to no email and change your passwords to something new as well.
Siriusxm has this weird master login which i didn't entirely understand however it appears to umbrella all logins for a master login. Just change your user name and password there remembering NOT to use a email address as your login.
Then save the settings and then login to www.mysqueezebox.com or change the credentials on your box and you should have no issues.
02-27-2011 12:36 PM
Just an additional bit of info in case it's useful. I went to my SiriusXM account on-line and changed my internet radio user name from an email address to a single word. The site accepted the change but I still wasn't able log in to my squeezebox OR the web player with it. I then contacted SirusXM Customer Care (1-866-635-2349) and described the issue. The agent elevated me to 2nd tier support and they fixed it iby changing my user name from 9 to 16 characters. Really strange! Anyway, if you're having login problems try a longer user name or give SiriusXM a call.
03-03-2011 07:59 PM
Hi, thanks for the info. I tried this and it does not work.
When I update the credentials on Logitech Squeezebox, I get the following error:
I tried a 9 character name and an 11 character name. All failed.
Any other suggesions? I have an XM premium account (I pay for pc/device streaming as an add on).
03-04-2011 06:05 AM
Did you have a trial account that might have expired? GlobalServiceFailedLogin usually means that the account exists, but does not have sufficient rights to stream to the Squeezebox
03-04-2011 01:58 PM
Ok, so I called both Logitech and Sirius XM. Logitech says it's Sirius XM's issue and Sirius XM's says it's Logitech's issue. So, knowing that this all broke at the point of the Sirius XM merger, I'm leaning towards Sirius XM as being at fault.
I have my player working right now under the free 30day trial. This shows that the Logitech Squeezebox does work with Sirius XM app.
Per Sirius XM, their account identities work as follows:
User Name: used for logging into the www.SiriusXM.com website to manage your account
Email Address: used for internet streaming (and for authenticating to the Sirius XM app on www.mysqueezebox.com)
Using my paid XM account (XM Everything account with Internet Listening), I am now able to authenticate again to the Sirius XM app. I can see the playlists but when I play a station, it seems to begin (no sound) for 4 seconds and then stops and goes back to 0.
Sirius XM technical support told me that they have upgraded their media players' software. And, that this has caused the Logitech Squeezebox to stop working. Their engineers are working on this problem and that they will update me via email on its status/resolution. In the meantime they have given me a 25day credit for my current account.
The funny part is after I explained to them that I have 5 squeezebox players and all have the same problem, they offered me a discounted radio. I don't think they really understand what they are doing.