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Re: new router - cannot connect SB duet receiver
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02-10-2012 11:23 AM
Hello RC63,
Just checking to see if you were successful in getting your Duet to work in Bridge Mode.
Kiruban
Logitech Support Specialist
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Re: new router - cannot connect SB duet receiver
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02-11-2012 06:23 AM
No it does not work. I had already tried that. I typically exhaust all options before contacting support.
I am disappointed that I could not get level two support on this. With all due respect, I don't think "try until it works" is actually tech support (it is based on the anecdote from one customer). And that customer's experience (no router modifications) runs counter to what I was told (open up router ports, etc.).
Now the reciever light flashes red and I can't get it out of that mode no matter what...so the first step is to get it back to a "normal" operating mode so I can reconnect it to my old router and return the Cisco E4200. They have no interest in support consumer level products.
Re: new router - cannot connect SB duet receiver
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02-11-2012 07:29 AM
Hello RC63,
I am sorry to hear this hear this news. Please check your PM.
Kiruban
Logitech Support Specialist
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Re: new router - cannot connect SB duet receiver
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02-19-2012 03:08 AM
Hi Kiruban,
I ve got the same problem with my Duet. I am using a Belkin N modem. I ve followed the instructions you provided .. but no luck. When I check my clients on my router, the controller is visible but i can t see the player.
Any suggestions?
Thanks
Re: new router - cannot connect SB duet receiver
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02-19-2012 03:27 AM
Make sure your devices are not connecting to the "guest" portion of the Belkin N router.
Re: new router - cannot connect SB duet receiver
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02-21-2012 04:23 AM
Hi,
I ve checked if it connects to Guest Portion of the router - it is not.....
Any other suggestions pls?
Re: new router - cannot connect SB duet receiver
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02-21-2012 04:38 AM
Sure the router is set to G? Or N+G? Tried with no security features enabled? MAC filtering? Max # of connected devices exceeded?
Re: new router - cannot connect SB duet receiver
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02-21-2012 04:14 PM
Hi,
Set to G
WPA Security
MAC addresses for controller and player "Enabled"
GOt only 3 devices hanging off the unit.
Now i ve connected it wired - no luck either
MY SB Classic connects fine not the Duet.
Getting quite tired (understatement obviously
)
Re: new router - cannot connect SB duet receiver
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02-21-2012 04:35 PM
Hello timchan,
Sorry to hear the problem that you are running into is very persistent.
Please check your PM.
Kiruban
Logitech Support Specialist
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Re: new router - cannot connect SB duet receiver
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02-22-2012 01:55 AM
squeezeit wrote:Tried with no security features enabled?
