09-16-2007 02:48 PM
Logitech 9000 Pro for desktop computers – Tag 861464, QuickCam v11.1, with the best driver installed, the device is properly recognized in Device manager as Imagine device and Sound Device, USB controller also sees it as Logitech Camera (Pro 9000). I tested the QuickCam soft and it works perfectly.
Windows Vista Business 64Bit, 3.2 GHz Pentium D, 4 GB of RAM, NVIDIA nForce 680i SLI, system fully updated including BIOS and NVIDIA chipset. The other computer that I use is a Sony Vaio with intel’s chipset and 1.6 GHz Centrino, with build in camera (this one never crashes)
I am testing it in my LAN environment having 100Mb/s connection between two computers using Linksys router. I do not suspect any issues there but I am open to any suggestions. If required I can connect PCs directly using crossover cable.
It works 5% of the time both ways video and audio. 95% of times I am able to set up video one way and audio both ways but I have to repeat the process of unplugging and plugging back the camera and restarting OS multiple times because usually it freezes after 10 to 15 sec and to make it work again (the camera/video) I need to restart the OS. Here is what I am getting:
1. First, I am Starting Skype audio on both PCs and it works great. Than I am turning video on one side (Logitech side), usually it works for 15 sec and stops. After that the camera is no longer present in the operating system even when I am trying to find new hardware through device manager. I need to restart the OS, unplug the camera and plug it back into the USB port and I can start trying again.
2. On the rare occasions when it does not freeze I can see very good quality video on the other side but when I enable video there (Sony Vaio side) it freezes completely on the Logitech side giving me these errors:
Faulting application Skype.exe, version 22.214.171.124, time stamp 0x2a425e19, faulting module Skype.exe, version 126.96.36.199, time stamp 0x2a425e19, exception code 0xc000000d, fault offset 0x005a7bc3, process id 0x6e4, application start time 0x01c7f8904904a0c4.
Faulting application Skype.exe, version 188.8.131.52, time stamp 0x2a425e19, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdf8, exception code 0xc0000005, fault offset 0x00062aad, process id 0x1398, application start time 0x01c7f86586eac8aa.
Than it gives me this error:
The program Quickcam.exe version 184.108.40.2060 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel. Process ID: c9c Start Time: 01c7f8656d10bdea Termination Time: 60000
After that I shutdown the system and this is what happened: after 15 minutes of no activity and no response (monitor went black) the PC restarted instead of shutting down and gave me this error.
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional information about the problem:
OS Version: 6_0_6000
Service Pack: 0_0
The camera was still not visible to the system and to the QuickCam application, (once unplugged and plugged into USB port everything goes back to normal), I am able to replicate this error almost every time. Moreover the Sony Vaio side has never frozen even when the video stops working on my Logitech side and when the Logitech side crashes completely.
Anybody’s help and suggestions will be appreciated
09-16-2007 02:58 PM
09-16-2007 04:58 PM - last edited on 09-16-2007 06:02 PM by Pegasus
This is not a Skype issue, not only a Skype issue if you know what I mean, I have seen your personal welcome thread and few other, and I completely do not agree with you. Moreover, what is this: “ALL Instant Messenger (IM) issues are either "IM" or "networking" issues...they are not Logitech problems...end of story.” Who wrote this? (rhetorical question), what is the purpose of this?, and why moderators do not delete it from this section of the forum as it is obviously an offence to anybody’s intelligence and makes Logitech look bad, very bad. Taking into consideration the complexity of operating systems and all the software these days because even if it looks like it is somebody else’s problem it still can be Logitech problem and the way they write their proprietary software – why my Vaio does not break – because it does not use Logitech camera…. Moreover, you wrote: The only fully supported video conferencing software is Logitech's own Video Call service – I am deeply surprised. Too bad that they are not putting it on the box of the camera right above of the SKYPE logo (which by the way they put there) with “ALL Instant Messenger (IM) issues….” next to it. They should because people that are buying WebCams assume that they work with any software especially listed on the BOX!!!!!!!!!!!!!!
Finally, this is not an answer to my question I asked for help and for suggestions and informing me of this being a Skype issue in neither of them – I am not an idiot and I know that it is worth to look for help from both Skype as well as Logitech support which I did BTW. If this is a Skype issue just like you wrote why QuickCam.exe completely crashes my operating system - because of Skype using the camera – it does not look to me like only Skype problem. Otherwise do you want to tell me that Logitech writes its software in a way that allows other applications to use it, corrupt it somehow and then crash the OS – I do not think that this is the way today’s software is written. I might have been not exactly précise in the description, when I look at it now. When Skype crashes with Logitech camera working, I can restart the Skype and it works properly, and OS works properly too until I would try to use the video in Skype again or I use QuickCam software and then it gives me QuickCam.exe error (listed above) and crashes OS in the way described above.
Any OTHER help or suggestions will be appreciated
09-16-2007 05:47 PM
09-16-2007 06:08 PM - last edited on 09-17-2007 01:18 PM by Pegasus
BTW THIS IS LOGITECH PROBLEM – because on the box there is no information about using Logitech proprietary software otherwise I would not buy this thing …end of the story.
09-16-2007 06:58 PM
09-16-2007 07:18 PM
09-17-2007 04:19 AM
09-18-2007 06:59 AM
I have another comment:
I suggest this as new Logitech marketing slogan:
“If the camera works properly in QuickCam, then the problem is not Logitech related.”
The sales of all Logitech webcams would go way UP
09-18-2007 07:22 AM