Video Chat Applications (Non-Logitech)

[RobbieJ]

My PC is running an ASUS M4A785TD-V EVO motherboard with a Phenom II X4 945 Processor.  (Windows 7-64bit)  Running Skype (v. 5.8.0.158) consistently causes blue screen errors and crashes my PC.  I have a Logitech Webcam Pro 9000.

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7600.2.0.0.256.1

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               1000007e

  BCP1:                                                    FFFFFFFFC0000046

  BCP2:                                                    FFFFF8000349F37C

  BCP3:                                                    FFFFF880039B5EB0

  BCP4:                                                    FFFFF880039B5F50

  OS Version:                                          6_1_7600

  Service Pack:                                       0_0

  Product:               256_1

Can anyone help me fix this problem?  I cannot seem to roll back the drivers and ASUS hasn't been helpful in diagnosing the problem.  I am not exactly sure where to start here?  It was working fine....

Rob 

 [edited title to reflect content]

[Cintech]

Hello RobbieJ,

Does this happen when using the Logitech Webcam Software or only when using Skype? Do you experience a crash when using the Logitech Webcam Pro 9000?

Best Regards,

[LakeView]

I've got the same or a similar problem, a BSOD after about 15-20secs into a Skype video call. Immediately before the BSOD I can see that the format of the video changes to something like a widescreen format, followed by the crash.

I'm also using another conferencing software (VIA3, www.via3.com) on the same PC and am not experiencing any problems with the video so far.

My system:

Skype: 5.8.0.158

PC:

OS Name Microsoft Windows 7 Ultimate Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description  Not Available OS Manufacturer Microsoft Corporation System Name LFL-WS01 System Manufacturer Dell Inc. System Model OptiPlex 960 System Type x64-based PC Processor Intel(R) Core(TM)2 Quad CPU    Q9650  @ 3.00GHz, 3000 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date Dell Inc. A01, 23.09.2008 SMBIOS Version 2.5 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume3 Locale Switzerland Hardware Abstraction Layer Version = "6.1.7601.17514" Time Zone W. Europe Daylight Time Installed Physical Memory (RAM) 8.00 GB Total Physical Memory 7.87 GB Available Physical Memory 3.62 GB Total Virtual Memory 15.7 GB Available Virtual Memory 10.2 GB Page File Space 7.87 GB Page File C:\pagefile.sys

video:

Name ATI Radeon HD 4650 PNP Device ID PCI\VEN_1002&DEV_9498&SUBSYS_24511682&REV_00\4&3DCA1C&0&0008 Adapter Type ATI display adapter (0x9498), Advanced Micro Devices, Inc. compatible Adapter Description ATI Radeon HD 4650 Adapter RAM 1.00 GB (1'073'741'824 bytes) Installed Drivers aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver Version 8.961.0.0

[PeacemakerTX]

Just so the folks at Logitech know...this happens to Intel-based systems, as well. I have been experiencing the BSOD issue at least once a week for the last year while running Skype. The 64-bit driver from Logitech is ALWAYS the culprit. I, too, have the QuickCam Pro 9000. Interestingly, I am using another QuickCam Pro 9000 with my Intel-based Dell laptop when I travel...loaded with Win7 Pro 32-bit...no BSODs, ever, while running Skype...go figure.

Skype Version: 5.10.0.116

My system specs:

MSI Big Bang X-Power (MS-7666) BIOS Ver 1.6
Intel Core i7 965 Extreme Edition @ 3.2GHz
Corsair Hydro Series™ H100 Extreme Performance Liquid CPU Cooler
PC Power & Cooling Turbo-Cool 1200 ESA Power Supply 1.2KW (PPCT1200ESA)
12GB DDR3 (6x2GB) Corsair Dominator Series XMP @ 1600MHz
EVGA nVIDIA GeForce GTX580 1.536GB DDR5 (x2 in SLI mode)
QuantumWave PCIe Audio Card
- Creative EAX Advanced HD 5.0
- THX TruStudio PC
- Creative Alchemy
OCZ VERTEX 4 256GB SATA III Solid State Drive
WDC Velociraptor 300GB 10,000RPM, SATA II, 16MB Cache
Seagate Barracuda 1.5TB (x 2), 7200RPM, SATA II, 32MB Cache
LG Electronics GGW-H20L Blu-Ray/DVD/RW Dual Layer (w/LightScribe) (SATA II)
Samsung SH-S203N DVD-RAM/RW Dual Layer (w/LightScribe) (SATA II)
Lian Li Internal Multimedia Card Reader (USB)
Samsung SyncMaster P2770FH 27" Widescreen HDMI LED (1900 x 1080)
LG Flatron W2486L 24" Widescreen HDMI LED (1900 x 1080)
Logitech QuickCam Pro 9000 (USB)
Logitech X-530 5.1 Surround Sound
Logitech G5 Laser Gaming Mouse (USB)
Enermax KB0007U-B Keyboard (USB)
Microsoft Windows 7 Ultimate 64-bit
Corsair Obsidian 800D Full Tower Case