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susandsherwood
Posts: 2
Registered: ‎01-13-2007
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Help with troubleshooting

We just installed the Quickcam communicate STX software and the outbound audio is not working with other users.  We can see them and we can hear them.  They can see us but they cannot hear us.  Help!
KachiWachi
Posts: 46,464
Topics: 242
Kudos: 1,000
Solutions: 456
Registered: ‎05-22-2006
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Re: Help with troubleshooting

Welcome to the Logitech Community Webcam Forum susandsherwood! :smileyhappy:
 
Before I respond, did you read this thread before posting?
 
Thanks.
 
 
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KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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Mal
Posts: 4,736
Registered: ‎05-23-2006
0

Re: Help with troubleshooting

Hi susandsherwood :smileyhappy:
 
Please let us know whether this problem occurs when you try to record a video with the camera software and you would need to check the audio with the image. If the problem occurs on in instant messaging (IM) application, I would appreciate if youcould tell me which IM and waiting to hear from you soon!
 
Thanks!