12-29-2011 05:50 PM
I'm not sure if it is appropriate to ask for help here but I'm desperate. I believe the problem may concern the Webcam.
I am running Windows Ultimate 32x with Service Pack 1 on a Dell Inspiron 1525.
Everytime I initiate a video call with my Logitech webcam, the program freezes and I have to force close it. I have tried the programs on other computers so it doesn't concern my accounts, and since it happens with both Messenger and Skype I doubt its the programs themselves. I'll admit it may be a compatibility issue between Windows and my Dell (originally installed with Windows XP) but I wanted to be sure that the webcam isn't involved before I go elsewhere with the problem. Could it be that my drivers aren't working properly or could it be the webcam itself? It isn't new - a friend recently gave it to me.
Its imperative that I sort this out quickly so I communicate with my family. We haven't spoken in days due to this problem - I greatly appreciate any help. I just want to be sure whether or not the Webcam is involved in the problem and how I can fix it please. Thanks!
12-30-2011 06:18 PM
Hopefully this additional information will be enough for some assistance with my problem:
I connect to the internet via a wireless router in my home - the issue persists even when I connect with the ethernet cord. I use the Silver QuickCam for Notebooks Pro. The M/N is V-UAR38 and the P/N is 861303. I checked the date on my driver and it is 10/7/2009 meaning I use LWS 1.10.
If any other information is needed to work out the problem, just let me know. I'm willing to learn anything I can to resolve the issue as quickly as possible. Thank you.
02-01-2012 01:04 PM
Please have a look at this link and check your Direct X.