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Logi Nu
Cosminnnnnn
Posts: 4
Registered: ‎12-24-2011
0
Accepted Solution

Logitech c270 not working on yahoo messenger

[ Edited ]

Hi, i'm new here.

I'm new because i can't get my c270 webcam working on messenger.

 

Let's get it started :

 

i donwloaded the latest software for my webcam http://logitech-en-emea.custhelp.com/app/answers/detail/a_id/17654/section/troubleshoot/crid/435/lt_...

 

 

then, installed exactly like here

http://logitech-en-emea.custhelp.com/app/answers/detail/a_id/620/section/troubleshoot/crid/435/lt_pr...

 

and then i made this step by step

 

http://logitech-en-emea.custhelp.com/app/answers/detail/a_id/20374/section/troubleshoot/crid/435/lt_...

 

Look , here is the video and voice setup, it's working !

 

1)http://i.imgur.com/4gvRy.jpg  , i can see myself

2) but i can't send http://i.imgur.com/nKjuc.jpg

 

 

that's the webcam , i can connect the web only there http://i.imgur.com/iWWc6.jpg  

                                                                                               http://i.imgur.com/Lcgxg.jpg

 

 

This problem is only on yahoo messenger, the web workd perfect on skype, audio & sound

 

look, works on skype

 

http://i.imgur.com/qdGYY.jpg

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011

Re: Logitech c270 not working on yahoo messenger

[ Edited ]

Hello Cosminnnnnn,

 

Please see : http://answers.yahoo.com/question/index;_ylt=AiN_CHLLUDt6gptk1OpwRz4J.Bd.;_ylv=3?qid=20111221044841A...

 

You may also want to see : http://help.yahoo.com/kb/index?locale=en_US&page=content&y=PROD_MSNG&id=SLN1506&impressions=true

 

Best Regards,

     

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Logi Nu
Cosminnnnnn
Posts: 4
Registered: ‎12-24-2011
0

Re: Logitech c270 not working on yahoo messenger

[ Edited ]

done both but not working.

 

i got the same error

 

something else? please, i really need to solve this because all my friends and family have yahoo messenger accounts not skype.

 

is this good?

http://i.imgur.com/aP97V.jpg

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: Logitech c270 not working on yahoo messenger

Hello Cosminnnnnn,

 

Since your C270 work in all other applications tried , you will need to contact Yahoo Messenger support for further assistance .

 

Warm Regards,

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
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Cosminnnnnn
Posts: 4
Registered: ‎12-24-2011
0

Re: Logitech c270 not working on yahoo messenger

sure, and they will send me here

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: Logitech c270 not working on yahoo messenger

Hello Cosminnnnnn,

 

I found this : First, make sure you’re using the "No proxies" connection setting.

To select this setting:

- Click Messenger and select Preferences.
- Click Connection.
- Select the "No proxies" option.
- Click OK at the bottom of the window.
- Close Yahoo! Messenger completely and start the program again.

If you’re still unable to connect using the "No proxies" option, you might not have the ability to use the webcam feature.

Your firewall must permit outgoing TCP connections on port 5100.

Make the following changes to your firewall:

Protocol: TCP
Server: webcam.yahoo.com
Port: 5100

 

I also found this :

If you use Internet Explorer 8 or 9 as your browser, Yahoo Messenger 10 or 11 will not work properly without updated Flash and Java programs also installed, and possibly the .NET framework update.

 

 

Warm Regards,

 

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | Rebate
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Logi Nu
Cosminnnnnn
Posts: 4
Registered: ‎12-24-2011
0

Re: Logitech c270 not working on yahoo messenger

sorry, this is not an accepted solution, still does not work.

my mistake.

 

something else?

 

The problem is that the compatibility between logitech and yahoo **bleep**.

There is nothing i can do.