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hewwo2u2
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hewwo2u2
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Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-19-2008 07:06 PM - last edited on ‎11-21-2008 10:58 PM by Moderator

My Logitech Quick Cam for Notebooks works great for approximately 5 minutes before my internet stops working.  Then after it stops working, I am unable to reconnect no matter what I do and have to restart my computer.  This occurs on AIM, Yahoo, and gmail messengers.  I have removed and reinstalled all of these messengers as well as the drivers and the software for the webcam.  My computer is running Windows Vista, and my internet connection is wireless.  Please help as this is starting to get rather frustrating.  Thanks!

 

Jess

Message Edited by Pegasus on 11-21-2008 10:58 PM
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KachiWachi
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-20-2008 04:27 AM

Welcome to the Logitech Community Webcam Forum hewwo2u2! :smileyhappy:


Does the same issue occur when you are connected to the Internet by wire (i.e.: Ethernet connection)?


Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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hewwo2u2
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-20-2008 04:14 PM

I am not sure but I will find out right now.  thanks!
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-21-2008 05:53 AM

OK.


Please report back in with your progress and updated status when you can.


Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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hewwo2u2
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-21-2008 04:30 PM

 OK so I hooked my computer directly to the internet and as I expected, it is not doing it now.  Why is my webcam causing my wireless to drop connection and how do I fix this problem?
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KachiWachi
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-21-2008 06:12 PM

What is the make/model of your laptop?


Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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hewwo2u2
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-22-2008 09:10 AM

I am using a Gateway MT6456 notebook
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KachiWachi
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-22-2008 10:39 AM

This is a known hardware design issue that affects *certain* laptop PC's.


Please contact Gateway Support for further assistance with this issue.


Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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hewwo2u2
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hewwo2u2
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Re: Logitech quick cam for notebooks causing my internet to lose connection (Vista)

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‎11-22-2008 11:06 AM

so even though it is obviously the web cam that is causing the wireless connection to drop, it is the computer and it's wireless card that i need to fix and not the camera?
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