Webcams

[jjd]

I am running Version 2 Build 13.01.1025 of Logitech Webcam Software

Windows XP SP 3

AMD Quad Core 9950 Processor

4 Gigabytes RAM

When I first upgraded to this version of the Webcam software video effects worked.  Now when I try and use video effects

the Calibrate for Video Effects window appears but no image appears - it remains blank.  I have seen one other post on this subject but no fix.  I have un-installed and (complete un-install) and reinstalled several times but to no avail.  Why would it just stop working?

Lights levels etc are fine.

regards

JJD

I have posted some of  the diagnotic file contents.

Camera Marketing Name = Logitech QuickCam Pro 9000
USB PID BCD = 09900008
Software Version = 13.01.1025.0
CPU  = AMD Phenom(tm) 9950 Quad-Core Processor
RAM = 4.00 GB
O.S. = Microsoft Windows XP Professional  : 5.1.2600
------------------------------------------------------------------------


Microsoft Windows XP Professional  - PROCESSOR_ARCHITECTURE_INTEL
Win32_OperatingSystem
{
BuildNumber:2600
Locale:0409
Manufacturer:Microsoft Corporation
Name:Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
ServicePackMajorVersion:3
ServicePackMinorVersion:0
SystemDirectory:C:\WINDOWS\system32
Version:5.1.2600
WindowsDirectory:C:\WINDOWS
}
Win32_ComputerSystem
{
Manufacturer:MICRO-STAR INTERNATIONAL CO.
LTD
Model:MS-7550
SystemType:X86-based PC
}
Win32_Processor
{
Description:x86 Family 16 Model 2 Stepping 3
Manufacturer:AuthenticAMD
MaxClockSpeed:2600
Name:AMD Phenom(tm) 9950 Quad-Core Processor
}
Win32_BIOS
{
Description:Default System BIOS
Manufacturer:American Megatrends Inc.
SMBIOSBIOSVersion:V1.6
SMBIOSMajorVersion:2
SMBIOSMinorVersion:5
Version:7550MS - 20090121
}
Win32_TimeZone
{
 
Win32_PhysicalMemory (x2)
{
Capacity:2147483648
Caption:Physical Memory
Capacity2:2147483648
Caption2:Physical Memory
}
Win32_USBController (x7)
{
Caption:Standard OpenHCD USB Host Controller
Caption2:Standard OpenHCD USB Host Controller
Caption3:Standard Enhanced PCI to USB Host Controller
Caption4:Standard OpenHCD USB Host Controller
Caption5:Standard OpenHCD USB Host Controller
Caption6:Standard Enhanced PCI to USB Host Controller
Caption7:Standard OpenHCD USB Host Controller
}
Misc
{
Language: English (United Kingdom)
Time Zone: GMT Daylight Time
Total Physical Memory: 2047 MB
Available Physical Memory: 2047 MB
Total Virtual Memory: 2047 MB
Available Virtual Memory: 1998 MB
Total Page File Space: 4095 MB
Available Page File Space: 4095 MB
}
Collect Logitech Software Info
Logitech Software installation information.
13.01.1025.0
Searching folder: C:\DOCUME~1\JONATH~1\LOCALS~1\Temp\
Found log file: LGDRVINST.log
Found log file: lws_msiinstall.log
Found log file: Bootstrap2_log.txt
Collect Device Info
Gathers device information.
Device Information
Descr: Logitech QuickCam Pro 9000
PID: 0x990
BCD: 0008
ID: usb\vid_046d&pid_0990&mi_00\6&2f950553&c&0000
VID: 0x46d
ASIC Revision: 36
Firmware Ver: 2.96.6009
Driver Ver: 13.1.1021
Device Rev:
Serial Number:
Sensor Type: 6
Firmware CRC: 52472
 

[KachiWachi Distinguished Logi Legend]

Please try reinstalling the Logitech Webcam Software "clean".



Thanks.

[jjd]

Thanks KachiWachi.  Did exactly as you suggested and reloaded the software with my anti-virus and firewall switched  off.  The video effects started working correctly.  Unfortunately this is not the end of the story

Rebooted the machine and then they no longer worked.  In fact I could not even get the white calibration screen up this time.

I figured that it might have something to do with the firewall or anti virus software as these services start-up automatically during a boot.

To cut a long story short I have found that one of the following three services are causing the conflict. 

ToolbarBroker (AVG Version 11 Anti virus) ToolbarBroker.exe

AVG Watchdog Service (avgwdsvc.exe)

Identity Protectgion - AVG version 11.  AVGIDSAgent.exe

I have not narrowed it down to any particular one yet.

With these three services disabled - on a reboot the video effects work.

If I then manually enable/start these services the video effects continue to fn. correctly

Its only after I set them to automatic and that there are started on a boot that the video effects no longer fn.

I have added all three (exe files names )to the Video effects application support library along with any other AVG process that are running on my machine but this has not cured this problem

Any further suggested would be appricated but it looks as if there is a clash here between AVG Version 11 (free version) and the logitech software.

regards

jjd

[KachiWachi Distinguished Logi Legend]

Please contact AVG Support directly for further assistance with this issue.



Thanks.

[jjd]

Okay thanks

I have narrowed it down to the Identity Protection fn. which I have disabled in AVG 2011 version - video effects now work fine.

[KachiWachi Distinguished Logi Legend]

---

jjd sez -

I have narrowed it down to the Identity Protection fn. which I have disabled in AVG 2011 version - video effects now work fine.

---

OK.



Thank you for reporting back in with your progress and updated status.