Webcams

[danico]

Hello,

I have a problem on XP SP3 with C270.  The error shows up in the periferal as Code 39.

I have installed the software that come with it on CD.  Checked for updates too.

I also have all these *.inf generic windows drivers in %windir%\inf\

ks.inf

usb.inf

usbvideo.inf

wdmaudio.inf

wdma_usb.inf

Do I return the cam or do you know a way around the well documented problems on XP?  Other forums report same problem and no solution I could find.

I really like this cam and hope I can get it to work.

Thanks!

Dan

[KachiWachi Distinguished Logi Legend]

Welcome to the Logitech Community Webcam Forum danico!


Please provide a copy of the setupapi.log for evaluation... per the specific instructions mentioned.



Thanks.

[danico]

Hi Kachi,

Thanks for the follow up for your patience.  Here is a link to the file as instructed:  setupapi.log

This system is at my folks' house and is in French.  I hope the file will make sense...

Cheers,

Dan

[KachiWachi Distinguished Logi Legend]

1) Is the camera being plugged directly into the PC's USB port?

2) Are any other USB devices currently installed/attached to your PC?



Thanks.

[danico]

Hello and thanks for your answer.  

I hqve been offline for a frew days.

Yes it is plugged strqight into one of the motherboard USB port.

There are also other devices:

- a powered USB hub

- keyboard

- printer

I tried with the webcam plugged in to those ports or in the powered hub or even in a nother dual port on my tower.  Done multiple reboots in between but never works...

Dan

[KachiWachi Distinguished Logi Legend]

Does this issue occur when the camera is installed on another PC?



Thanks.

[danico]

hi,

no it's working fine on my win 7 laptop.

dan

[KachiWachi Distinguished Logi Legend]

Does this issue occur when the camera is installed in USB Video Class (UVC) Mode?



Thanks.