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kidintheshadows
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C310 Webcam's microphone malfunctio​ns after restarting computer. (Windows 7 64-bit)

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‎01-15-2011 11:03 AM - last edited on ‎01-16-2011 07:42 AM by Moderator

I have a weird problem where the microphone on the C310 will not work properly after I have restarted my computer. When I first boot up my system and listen to the microphone it sounds like a scrambled sound/static.

 

The only work around I have found is to disable the microphone in the Recording devices section and then renable it. This allows it to record and pick up my voice like normal.

 

I've tried it with the Logitech drivers/software and without. This problem seems to have only started occuring in the last month or so (as far as I know it was working properly until then). I have also tried it on another system (Windows 7 64-bit) and the same problem persists.

 

I do have a USB extention cable attached to it for extra length, but I'm highly doubtful that's causing the problem.

 

OS: WIndows 7 Ultimate 64-bit

 

If you need any other information, let me know.

 

Thanks!

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KachiWachi
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Re: C310 Webcam's microphone malfunctions after restarting computer. (Windows 7 64-bit)

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‎01-15-2011 01:00 PM

Welcome to the Logitech Community Webcam Forum kidintheshadows! :smileyhappy:


What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably, its USB\VID ID?



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kidintheshadows
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Re: C310 Webcam's microphone malfunctions after restarting computer. (Windows 7 64-bit)

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‎01-15-2011 01:12 PM

P/N: 860-000259

 

USB\VID_046D&PID_081B&MI_00\7&2F9BBE52&0&0000

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KachiWachi
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Re: C310 Webcam's microphone malfunctions after restarting computer. (Windows 7 64-bit)

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‎01-15-2011 05:00 PM

Earlier in this thread, kidintheshadows sez -

I do have a USB extention cable attached to it for extra length, but I'm highly doubtful that's causing the problem.

Compatibility of Logitech products and port replicators, docking stations, y-adaptors, or other pass...



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
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kidintheshadows
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Re: C310 Webcam's microphone malfunctions after restarting computer. (Windows 7 64-bit)

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‎01-17-2011 03:46 PM

Tried without extention cable but the problem still persists. :smileysad:

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KachiWachi
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Re: C310 Webcam's microphone malfunctions after restarting computer. (Windows 7 64-bit)

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‎01-17-2011 05:00 PM

Please contact Logitech Support directly for further assistance with this issue.



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(Ref: FAQ #53)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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