C510 Webcam no longer detected by windows

Sebaldus · ‎05-13-2012

For some odd reason my C510 webcam stopped working. I moved across town and packed up my desktop. The webcam never worked afterwards! Does anyone have an idea why? I loved the webcam and would hate to see it go!

KachiWachi · ‎05-22-2006

Welcome to the Logitech Community Webcam Forum Sebaldus!

1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably, its USB\VID D?

2) What Operating System (OS) and Service Pack (SP) version is installed?

Thanks.

KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)

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Sebaldus · ‎05-13-2012

I apologize for the late response. The series number is 860-000261 and it was working under Windows 7 Professional SP1 x64. Any ideas why it would just stop working?

Sebaldus · ‎05-13-2012

I located the problem. The USB bus wiggled its way out of the circuit board over time and lost contact with the socket. I took it apart and plugged the bus back in and everything works flawlessly again. I hope this helps others with the dead webcam problem.

[Moderator Edit: Please note that disassembling your Logitech product will void the product warranty.]

KachiWachi · ‎05-22-2006

Sebaldus sez -

I located the problem.

OK.

Thank you for reporting back in with your progress and updated status.

KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

Have you checked your Logitech Forums Private Messages today?

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues? "Everything Macintosh"
How to make your Logitech camera work in an IM Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS

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C510 Webcam no longer detected by windows

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Re: C510 Webcam no longer detected by windows