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jnurthen
Posts: 2
Registered: ‎08-12-2011
0

C615 Software crashes on Mac

I cannot start the C615 "Logitech WebCam Software" on my mac running 10.6.8

 

I get the following error:

 

Process:         Launcher_main [269]Path:            /Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/Launcher_mainIdentifier:      com.Logitech.WebcamSoftwareVersion:         2.2.13 (26)Code Type:       X86 (Native)Parent Process:  launchd [229]
Date/Time:       2011-08-12 10:40:24.692 -0700OS Version:      Mac OS X 10.6.8 (10K549)Report Version:  6
Interval Since Last Report:          851668 secCrashes Since Last Report:           5Per-App Interval Since Last Report:  19 secPer-App Crashes Since Last Report:   4Anonymous UUID:                      FD4D1D6D-06DE-4963-8552-C3A0FB5C1238
Exception Type:  EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000002, 0x0000000000000000Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

(the rest available on request but too long for a single post)

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: C615 Software crashes on Mac

Hello jnurthen

 

Please unplug the camera and remove the Logitech Webcam Software. Install

ftp://ftp.qt.nokia.com/qt/source/qt-mac-opensource-4.6.3.dmg

 Reinstall Logitech Webcam Software .

http://www.logitech.com/en-us/435/8041?section=downloads&bit=&osid=9

 

Best Regards,

 

 

 

 

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jnurthen
Posts: 2
Registered: ‎08-12-2011
0

Re: C615 Software crashes on Mac

I did that. The software started correctly once.

 

I closed it and reopened and it crashed again.

Following a reboot it crashes every time.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: C615 Software crashes on Mac

Hello jnurthen,

 

You may want to contact Logitech Customer Care for your region to have this issue looked at in-depth.

 

Best Regards,

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trdoolit
Posts: 1
Registered: ‎08-31-2011
0

Re: C615 Software crashes on Mac

I'm having the same problem - I have not gotten the camera to work at all, the software crashes immediately when started. I did the installation of the Nokia software as described above, and no success there either. What is the status of making this product Mac compatible?

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: C615 Software crashes on Mac

[ Edited ]

Hello trdoolit,

 

The C615 is compatible and supported on  Mac . Please contact Logitech Customer Care for your region so we can have our Mac team look in to this issue.

 

Best Regards,

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cjsnelling
Posts: 1
Registered: ‎12-02-2011
0

Re: C615 Software crashes on Mac

Has there been any further developments on this issue. I recently bought the C16 and it's doing the same, opens once, then crashes every time after that.

 

Cam

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jesterk
Posts: 1
Registered: ‎03-11-2012
0

Re: C615 Software crashes on Mac

I get the exact same behaviour.  Very frustrating.  

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Lee_Whalley
Posts: 5
Registered: ‎05-06-2012
0

Re: C615 Software crashes on Mac

Just bought this webcam because it said mac compatible... obviously there are some issues here. I have the latest software and I can run the software once, close it down and try to run again and it just crashes. I run OSX 10.7.3 so its not limited to Snow leopard or leopard

 

Process:         Launcher_main [23828]
Path:            /Applications/Logitech/*/Logitech Webcam Software.app/Contents/MacOS/Launcher_main
Identifier:      com.Logitech.WebcamSoftware
Version:         2.2.11 (21)
Code Type:       X86 (Native)
Parent Process:  launchd [1448]

Date/Time:       2012-05-07 07:02:29.258 +0100
OS Version:      Mac OS X 10.7.3 (11D50d)
Report Version:  9

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

 

Crash file on request too.

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Lee_Whalley
Posts: 5
Registered: ‎05-06-2012
0

Re: C615 Software crashes on Mac

Also tried this suggestion.


Cintech wrote:

Hello jnurthen

 

Please unplug the camera and remove the Logitech Webcam Software. Install

ftp://ftp.qt.nokia.com/qt/source/qt-mac-opensource-4.6.3.dmg

 Reinstall Logitech Webcam Software .

http://www.logitech.com/en-us/435/8041?section=downloads&bit=&osid=9

 

Best Regards,

 

 

 

 


and while it fixed a few additional issues i.e the software didn't show already created videos and images and it also didn't show facebook, twitter and Youtube links after innstalling the QT opensource they then appeared.