12-06-2011 08:52 AM - edited 12-06-2011 08:57 AM
I've bought the C910 Webcam today, windows automatically downloaded drivers and everything worked fine, but then I wanted to install the software on the disc and whild it was installing windows went blue.
I pressed the shutdown button and restarted. the same error happened.
Then I unplugged it and restarted again, windows started and nothing went wrong.
When the PC was up again I plugged the webcam in again and windows went blue again.
Can I use this Webcam any more or should I send it back to amazon?
ADDITIONAL INFORMATION: The blue screen said: "DRIVER_IRQL_NOT_LESS_OR_EQUAL"
12-06-2011 09:16 AM
Hi there, the EXACT (from end to end) same problem than me : http://forums.logitech.com/t5/Webcams/C910-BSOD-Wi
You should go to C:/Windows/Minidump and open the .dmp file with "WhoCrashed" (free version) to have details about the Blue Screen, then post them here.
12-14-2011 05:00 AM
Please contact Logitech Support directly for assistance with this issue.
(Ref: Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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