C910 Bluescreen after installing driver from cd and plugging in.

Nik1ab · ‎12-06-2011

I've bought the C910 Webcam today, windows automatically downloaded drivers and everything worked fine, but then I wanted to install the software on the disc and whild it was installing windows went blue.

I pressed the shutdown button and restarted. the same error happened.

Then I unplugged it and restarted again, windows started and nothing went wrong.

When the PC was up again I plugged the webcam in again and windows went blue again.

Can I use this Webcam any more or should I send it back to amazon?

ADDITIONAL INFORMATION: The blue screen said: "DRIVER_IRQL_NOT_LESS_OR_EQUAL"

Pilou · ‎12-06-2011

Hi there, the EXACT (from end to end) same problem than me : http://forums.logitech.com/t5/Webcams/C910-BSOD-Win-7-x64/td-p/740876

You should go to C:/Windows/Minidump and open the .dmp file with "WhoCrashed" (free version) to have details about the Blue Screen, then post them here.

Nik1ab · ‎12-06-2011

There are 5 reports. Which one should I post?

KachiWachi · ‎05-22-2006

Welcome to the Logitech Community Webcam Forum Nik1ab!

Please contact Logitech Support directly for assistance with this issue.

Thanks.

(Ref: Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL)

KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)

(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)

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C910 Bluescreen after installing driver from cd and plugging in.

Re: C910 Bluescreen after installing driver from cd and plugging in.

Re: C910 Bluescreen after installing driver from cd and plugging in.

Re: C910 Bluescreen after installing driver from cd and plugging in.