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MarcG
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C910 - Logitech software won't save C910 motion LED control preference settings

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‎01-08-2011 10:23 PM

I'm not talking about the settings for the light when it actually records.  I'm talking about the light coming on when you start the motion detector software at all.

 

You can set the LED control to off and then save the settings.  During that session the setting remains in place. 

 

However if you close the session and restart, the light comes on again because the settings have reverted to auto.

 

All other settings remain place.

 

I think that this is probaby a software bug.  Any one any ideas?

 

Ta

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KachiWachi
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Re: C910 - Logitech software won't save C910 motion LED control preference settings

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‎01-09-2011 09:00 AM

Welcome to the Logitech Community Webcam Forum MarcG! :smileyhappy:


1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably, its USB\VID ID?

2) Which version of the Logitech Webcam Software application/drivers is installed?

3) What Operating System (OS) and Service Pack (SP) version is installed?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

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MarcG
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Re: C910 - Logitech software won't save C910 motion LED control preference settings

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‎01-09-2011 09:21 AM

Hi,

 

I'll have to check the camera number but it was bought 3 days ago from a major store.

 

It is running the latest version of drivers because it did a full update as soon as it was installed.

 

I am running win 7 64bit fully updated.

 

I even ran the software as an administrator in case that was the reason it wouldn't save.

 

I'll get back to you with the number

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MarcG
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Re: C910 - Logitech software won't save C910 motion LED control preference settings

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‎01-09-2011 09:37 AM

Do you mean device instance path?  = USB\VID_046D&PID_0821&MI_02\7&184EF48E&0&0002

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KachiWachi
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Re: C910 - Logitech software won't save C910 motion LED control preference settings

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‎01-16-2011 09:00 AM

Please contact Logitech Support directly for further assistance with this issue.



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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