10-03-2011 03:59 PM
It installed fine and was working for a week or so up until it crashed one day in the middle of taking a picture in the software and it hasn't opened since and I get this everytime: http://gyazo.com/c8443f493d9b18dd62999ce36eb13122
I've tried uninstalling and reinstalling and get the same thing. Not sure what needs to be deleted exactly to fix this.
11-02-2011 07:40 PM
This problem is of long duration. Logitech apparently: a) can't figure it out. It is just too difficult or b) refuses to correct the problem because they are invested in the Windows platform. Either way, not good for Mac users.
I installed the camera software and when I start it up I get:
QUESTION: "IS THIS THE EXPERIENCE LOGITECH WANTS ME TO HAVE?"
This camera is like having a Ferrari with a malfunctioning 54 Edsel engine.
I will never buy anything else from Logitech again.... EVER....!
Process: Launcher_main 
Path: /Applications/Logitech/*/Logitech Webcam Software.app/Contents/MacOS/Launcher_main
Version: 2.2.13 (26)
Code Type: X86 (Native)
Parent Process: launchd 
Date/Time: 2011-11-02 19:32:14.554 -0700
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 325313 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 34 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 995E7B3B-737B-4149-9CB1-5BFD1F740996
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
objc: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndex:]: index 4294967295 beyond bounds [0 .. 2]'
*** Call stack at first throw:
0 CoreFoundation 0x9955bd87 __raiseError + 231
1 libobjc.A.dylib 0x95a0b149 objc_exception_throw + 155
2 CoreFoundation 0x99449faf -[__NSArrayM objectAtIndex:] + 287
3 libVideoControlWrapper.1.dylib 0x0cf56bce -[LVSGAudio changeAudioChannel:serialNumber:] + 510
4 libVideoControlWrapper.1.dylib 0x0cf4dc86 -[MacDeviceHandlerObject selectAudioDevice:] + 838
5 libVideoControlWrapper.1.dylib 0x0cf44bd9 _ZN18VideoControlObject25SetDefaultAudioDeviceName
6 libCaptureManager.1.dylib 0x0ce483b0 _ZN20CaptureManagerObject4initEv + 3440
7 libPicVid.1.0.0.dylib 0x0cda773e _ZN12PicVidWidgetC2EP7QWidgetm + 7278
8 libPicVid.1.0.0.dylib 0x0cda05d1 GetWidget + 97
9 libLauncher_core.1.dylib 0x077344cd _ZN18LauncherCoreObject17createGuestWidgetEP12Laun
10 libLauncher_core.1.dylib 0x077398b0 _ZN18LauncherCoreObject13onCellClickedEP12Launcher
11 libLauncher_core.1.dylib 0x07739a6c _ZN18LauncherCoreObject21onAuthorizeRequestAppERK7
12 libLauncher_core.1.dylib 0x07739cfa _ZN18LauncherCoreObject12onRequestAppERK7QStringS2
13 libLauncher.1.0.0.dylib 0x0c37925b _ZN13LauncherGroup20onActivityPadClickedEv + 107
14 libLauncher.1.0.0.dylib 0x0c3be7f3 _ZN13LauncherGroup11qt_metacallEN11QMetaObject4Cal
15 QtCore 0x0286cf0a _ZN14QMetaCallEvent13placeMetaCallEP7QObject + 42
16 QtCore 0x0286f264 _ZN7QObject5eventEP6QEvent + 548
17 QtGui 0x01bdda81 _ZN7QWidget5eventEP6QEvent + 145
18 QtGui 0x01b84fff _ZN19QApplicationPrivate13notify_helperEP7QObjectP
19 QtGui 0x01b8af11 _ZN12QApplication6notifyEP7QObjectP6QEvent + 289
20 QtCore 0x02783bf2 _ZN16QCoreApplication14notifyInternalEP7QObjectP6Q
21 QtCore 0x02862b10 _ZN23QCoreApplicationPrivate16sendPostedEventsEP7Q
22 CoreFoundation 0x9947f7be __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK
23 CoreFoundation 0x9947f6fd __CFRunLoopDoObservers + 413
24 CoreFoundation 0x994518cc CFRunLoopRunSpecific + 300
25 CoreFoundation 0x99451798 CFRunLoopRunInMode + 120
26 HIToolbox 0x97966a7f RunCurrentEventLoopInMode + 318
27 HIToolbox 0x9796dcc6 ReceiveNextEventCommon + 168
28 HIToolbox 0x97b03580 ReceiveNextEventInMode + 67
29 HIToolbox 0x97b03618 ReceiveNextEvent + 72
30 QtGui 0x01b31d59 _ZThn8_N14QDesktopWidgetD0Ev + 3321
31 QtCore 0x02860801 _ZN10QEventLoop13processEventsE6QFlagsINS_17Proces
32 QtCore 0x02860a2d _ZN10QEventLoop4execE6QFlagsINS_17ProcessEventsFla
33 QtCore 0x02862d9e _ZN16QCoreApplication4execEv + 174
34 Launcher_main 0x0000927f main + 2383
35 Launcher_main 0x0000708d _start + 208
36 Launcher_main 0x00006fbc start + 40
37 ??? 0x00000002 0x0 + 2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9955bc77 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x95a0b149 objc_exception_throw + 155
2 com.apple.CoreFoundation 0x9945198d CFRunLoopRunSpecific + 493
3 com.apple.CoreFoundation 0x99451798 CFRunLoopRunInMode + 120
4 com.apple.HIToolbox 0x97966a7f RunCurrentEventLoopInMode + 318
5 com.apple.HIToolbox 0x9796dcc6 ReceiveNextEventCommon + 168
6 com.apple.HIToolbox 0x97b03580 ReceiveNextEventInMode + 67
7 com.apple.HIToolbox 0x97b03618 ReceiveNextEvent + 72
8 QtGui 0x01b31d59 non-virtual thunk to QDesktopWidget::~QDesktopWidget() + 3321
9 QtCore 0x02860801 QEventLoop:rocessEvents(QFlags<QEventLoop:rocessEventsFlag>) + 65
10 QtCore 0x02860a2d QEventLoop::exec(QFlags<QEventLoop:rocessEventsFlag>) + 189
11 QtCore 0x02862d9e QCoreApplication::exec() + 174
12 com.Logitech.WebcamSoftware 0x0000927f main + 2383
13 com.Logitech.WebcamSoftware 0x0000708d _start + 208
14 com.Logitech.WebcamSoftware 0x00006fbc start + 40
12-12-2011 08:06 AM
same problem here: I have Snow Leopard on one iMac and Lion on a Mac Mini.
Under Lion the software crashes everytime after first install but on the SL it seems to be stable and does work OK.
What is it with Logitech that they do not help when one of their products does not work?
I have recently purchased three Logitech products for my Macs, but all of them have had initial problems that are mainly related to the way Apple 'codes' in their hard-and software (e.g. keyboards and webcams)
COME ON LOGITECH BOFFINS, sort out the teething problems or warn your customers that your products only work on Microsoft OS...
12-14-2011 01:35 AM - edited 12-14-2011 01:37 AM
I cannot get any help from LOGITECH.
I wrote to Logitech Support and got the following reply from them:
Thank you for contacting Logitech's Customer Care.
My name is DK, and I will be happy to assist you with your concern.
From your email, I understand that your webcam software always crashes on your MAC computer.
Unfortunately, with regards to the use of our product on an Apple Mac we are unable to assist you via email and must direct you to contact our phone support.
Please find below the phone number and opening hours for our phone support:
Phone: +1 646-454-3200
Monday - Friday: 6am - 6pm PST
Saturday - Sunday: 7am - 5pm PST
Our apologies, that we were unable to help you with your question.
Since I live in France it isn't easy to phone them on an US phone!!!
Just some teccie who does not want to commit himself to a real problem area ...
That is what one gets from Window boffins: no help or solution at all. I also saw that there is the same issues going on with Log Vid that crashes on Lion ( see other thread in this forum).
What a poor performance by LOGITECH!!!!
I see that nobody from Logi has replied to any posting on this thread: maybe they all had the sack?
12-23-2011 09:46 AM
Please check your private messages .
01-09-2012 12:51 AM
Bonjour to everybody,
I can see that this thread has gone very quiet: let's get going again in 2012: a Happy New Year to all
I have had news from Logi that the software maybe updated (-graded) in the second quarter of this year!
That is not a promise it is an estimated target date by the developers: so, let us wait an see.
Surely the SW will be available before the next OS X update!!
01-12-2012 12:52 AM
it is me again : just to let you all know that there is now another thread on this forum trying to solve this issue but although it says "Solution found" there is no solution really available except installing an old version of some qt Nokia (???) software environment!!!
Does this mean that Nokia wrote the LWS for the C910 and that there are no OS X programmers working on this product?
Bad news for the ones who believed and bought a non-working piece of hard- and software.
(sorry for all the ! marks used)
Greetings from sunny and cold France.
02-10-2012 12:12 PM
I'm new to the forum and I finally found here some news about this webcam that completely stopped to work after I have upgraded my mac mini from snow leopard to lion.
I'm really surprised to read about the behaviour of Logitech and this kind of missing support and for sure I will never buy in the future a product branded Logitech, even for my Windows based PCs.
Bye to Everyone!
02-10-2012 01:02 PM
Hello all frustrated users of Logitech,
there is nothing anybody can do to make it work: the software is written using a Nokia owned coding and SDK environment that only works well under Windows. So, unless they Logitech's boys write the software from scratch again for the Mac, there will be no solution! It was lucky it works on SL 10.6.xx
Still, give them the benefit of the doubt.....
best wishes and good luck....
03-21-2012 09:54 PM - last edited on 03-22-2012 05:41 AM by Taylarie
VERY disappointed in the unprofessionalism at Logitech. I got about 10 minutes of use out of the C910. Upgrading to 10.6.8 instantly caused the C910 to be worthless. The product was unstable from its inception and lacked controls to make it work properly (ie white balancing).