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Logi Nu
Ionescu
Posts: 1
Registered: ‎05-06-2012
0

C910 crashes Windows XP SP3 without error message

Hi everybody,
My webcam software crashes Windows without any error message. It just resets the Windows and there is no error message on the black screen.
I have the following hardware configuration:
- Athlon XP 3200, MB Abit NF7 S, 512 RAM, display adapter nvidia Geforce FX 5200 (Winfast A340 TD), Logitech Webcam C910.
Firts of all, I want to say that this webcam worked fine until a moment when I installed some Windows updates last year. Since than the software of webcam crashed Windows everytime when I tried to connect. So I decided yesterday to install a fresh Windows copy.I have installed a fresh copy of Windows XP Sp3 and all updates. After that I installed the drivers for video and audio (NViDIA(R) nFORCE(TM)) and I upgraded Windows Installer at version 4.5.6001.22159 . The next step was to install the latest software for Logitech webcam C910 from the web site. When I tried the Logitech VID or Logitech Webcam Software - Quick Capture the system crashed. There was no error message.
Please tell me what can I do to make this webcam to work.
Thank you.
Cristian

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: C910 crashes Windows XP SP3 without error message

Hello lonescu,

 

I believe that video card has TV out and it may be using the Windows imaging drivers, this could cause the issue you have described. There may be a clue to the source of your issue in your system event logs. http://support.microsoft.com/kb/308427

You may want to try the camera while in clean boot to determine if there is a service or application causing the issue.

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/228/~/booting-clean-in-windows-7,-vista,...

 

Best Regards,

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