Webcams

[agentsj]

Don't understand it. I'm the only user on the PC, full administrative rights, UAC disabled, Firealls and antivirus software switched off during the install. Windows7 64bit Pro edition.

Attaching installation logs:

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23:11:20:754[3672] ERROR: INSTALL - PackageInstaller!InstallMSIPackage!InstallPackage does not exist!C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\LWS\LauncherMain_Release_x86.msi
23:11:20:785[3672] ERROR: INSTALL - PackageInstaller!InstallMSIPackage!REBOOT=R REBOOT_EVENT=0 INSTALLDIR = "C:\Program Files (x86)\Logitech\LWS" !Installer failure!3
23:11:20:832[3672] ERROR: INSTALL - Package 'Webcam Software' failed to install
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=== Verbose logging started: 14.04.2012  23:11:20  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\MSetup.exe ===
MSI (c) (58:E4) [23:11:20:785]: Resetting cached policy values
MSI (c) (58:E4) [23:11:20:785]: Machine policy value 'Debug' is 0
MSI (c) (58:E4) [23:11:20:785]: ******* RunEngine:
           ******* Product: C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\LWS\LauncherMain_Release_x86.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (58:E4) [23:11:20:785]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (58:E4) [23:11:20:785]: Grabbed execution mutex.
MSI (c) (58:E4) [23:11:20:785]: Cloaking enabled.
MSI (c) (58:E4) [23:11:20:785]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (58:E4) [23:11:20:785]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:9C) [23:11:20:785]: Running installation inside multi-package transaction C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\LWS\LauncherMain_Release_x86.msi
MSI (s) (14:9C) [23:11:20:785]: Grabbed execution mutex.
MSI (s) (14:84) [23:11:20:785]: Resetting cached policy values
MSI (s) (14:84) [23:11:20:785]: Machine policy value 'Debug' is 0
MSI (s) (14:84) [23:11:20:785]: ******* RunEngine:
           ******* Product: C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\LWS\LauncherMain_Release_x86.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (14:84) [23:11:20:785]: Note: 1: 2203 2: C:\Users\Agent\AppData\Local\Temp\Logitech_Webcam_2.31.1044.0\LWS\LauncherMain_Release_x86.msi 3: -2147287037
MSI (s) (14:84) [23:11:20:785]: MainEngineThread is returning 3
MSI (s) (14:9C) [23:11:20:785]: User policy value 'DisableRollback' is 0
MSI (s) (14:9C) [23:11:20:785]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:9C) [23:11:20:785]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:9C) [23:11:20:785]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:9C) [23:11:20:785]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:9C) [23:11:20:785]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:9C) [23:11:20:785]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (14:9C) [23:11:20:785]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (14:9C) [23:11:20:785]: Restoring environment variables
MSI (c) (58:E4) [23:11:20:785]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (58:E4) [23:11:20:785]: MainEngineThread is returning 3
=== Verbose logging stopped: 14.04.2012  23:11:20 ===
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[Cintech · Accepted solution]

Hello agentsj,

Please try your installation while clean booted. http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/228

To be sure you are you are installing the most compatible software for your camera and operating system, please compare the M/N and P/N with the recommended software in the following link:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/3428/~/webcam-software-and-driver-suppor...

Best Regards,