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aaizenm
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aaizenm
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Frozen my PC when I begin using the Webcam

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‎12-11-2010 08:46 AM

Hello.

I just installed the HD Pro Webcam C910 with it software and the upgrade as well,  and as sson I begin working with my webcam, it frozen my computer making me to re-boot.

It did it three times with the same response, so I'm afraid using my web cam due that I don't want to rebooth again.

 

Thank you for any helping hand.

 

Abraham

 

 

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KachiWachi
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Re: Frozen my PC when I begin using the Webcam

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‎12-11-2010 09:00 AM

Welcome to the Logitech Community Webcam Forum aaizenm! :smileyhappy:


1) What is the 860-xxxxxx (or 8xxxxx) series number from the camera's identification tag (FAQ #3427), or preferably... the USB\VID ID?

2) What Operating System (OS) and Service Pack (SP) version is installed?



Thanks.
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QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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aaizenm
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 08:26 AM

Hi KachiWachi,

Thank you for helping me with this problem,

here is the info:

 

1) 860-000264      My USB \VID _046D&PID_0821

2) XP Professional version 2002 service pack 3

 

kind regards

 

Abraham

 

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KachiWachi
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 09:00 AM

Does this issue occur when the Logitech Webcam Software (LWS) 2.10.1224 (a.k.a. QuickCam 13.10.1224) is installed?



Thanks.


(Ref: FAQ #3428)
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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aaizenm
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 10:29 AM

I think it is not connected because at the begginig I did connected the webcam (with no installation of any software) and open skype and it was working for about a minute or two until I try to use the webcam to take a picture then it frozen.

Then I rebooted and installed the software and then when installed I tried doing some settings with the software, I tried to zoom up with the software menu then  it and it frozen again.

 

Thank you

Abraham

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KachiWachi
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 01:00 PM

Is the camera being plugged directly into the PC's USB port?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
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In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 04:55 PM

the c910 uses the lws 2.01/2.1 software which requires the minimum hardware specs, as follows:

 

CPU: 1.0 GHz

RAM: 1.0 GB

 

Check your system properties windows to make sure that you at least meet these minimum hardware specs.

 

 

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aaizenm
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 07:49 PM

My PC has CPU 2.93 GHz and 2.92 GB RAM

 

 

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aaizenm
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Re: Frozen my PC when I begin using the Webcam

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‎12-12-2010 07:50 PM

Yes it is directly to a USB port

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KachiWachi
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Re: Frozen my PC when I begin using the Webcam

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‎12-13-2010 05:00 AM

Are any other USB devices currently installed/attached to your PC?



Thanks.
KachiWachi - Webcam Forum Guru (2002), Logi Legend (2007), Distinguished Logi Legend (2010), QuickCam® Team Forums (2007)
(I am not affiliated with Logitech®, Inc., Lithium™ Technologies, Inc., or RightNow® Technologies, Inc.)
  Have you checked your Logitech Forums Private Messages today?  

If you are looking for official Logitech Customer / Technical Support, please >> CLICK HERE <<

In order to help keep the forum content "fresh", please do not post a reply to any thread that is over six (6) months old.

* Please note that I am currently providing "general" troubleshooting assistance in the public forums once 24 hours have passed.
* However, if I am interested in your issue, and for all "advanced" issues, I will be sending you a Private Message before then.
* Thanks.

* PS - If one of my replies has adequately addressed your issue, please click on the "Accept as Solution" and "Give Kudos" buttons, so that this information can benefit others.

New to Webcams? START HERE!

Logitech Webcam Software 2.x (a.k.a. QuickCam 13.x) - Issues and Solutions
Logitech Webcam Software 1.00.1280 / 1.10.1113 (a.k.a. QuickCam 12.x) - Issues and Solutions
QuickCam 11.0.0.1218 / 11.1.0.2030 / 11.5.0.1169 / 11.8.0.1065 / 11.9.0.1263 - Issues and Solutions

Is your problem one of these older, common, known, or repeat issues?     "Everything Macintosh"
How to make your Logitech camera work in an IM                     Are you looking for (older) software?
Why your older Logitech camera *may* not be supported on Windows Vista, 7, 8, and/or on a 64-bit OS
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